Skip to content

This website uses cookies to provide features and services. By using the site you agree to the use of cookies.Cookie policy.  Close
JobServe
 

Job Application

 
 
 

Please answer the following questions in order to process your application.

 
 
Email Address *
 
I certify that I am a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States. *
 
 
 
File Attachments:
(2MB file maximum. doc, docx, pdf, rtf or txt files only)
 
Attach a Resume * 
 
Optional covering letter 
OR
Clear covering letter
 
 
 * denotes required field
 
 
 
Additional Information:
 
First Name
 
Last Name
 
Address
 
Country
 
Home Telephone
 
Mobile/Cell
 
Availability/Notice
 
Salary Expectation USD
 
Approximately how far are you willing to travel to work (in miles) ?
 
 
 

Key Privacy Information

When you apply for a job, JobServe will collect the information you provide in the application and disclose it to the advertiser of the job.

If the advertiser wishes to contact you they have agreed to use your information following data protection law.

JobServe will keep a copy of the application for 90 days.

More information about our Privacy Policy.

 
 

Job Details

 

Technology Training Support Analyst II (Full Time)

Location: Los Angeles California Country: United States of America Rate: $90-100K + Bonus
 

A prestigious company is on the search for a Technology Training Support Analyst II.

This individual will delivering onboarding training to all new hires and the training delivery includes classroom training, webinars, individual coaching, support, and document troubleshooting. They need to have expert knowledge of Microsoft Office 2010 products and proper use of Word to construct legal documents. The use and knowledge of Document Management is essential. 50-60% of the time is training new hires and 40-50% of the time is setting up technology for End Users.

Responsibilities:

  • Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Company applications.
  • Intermediate knowledge of Remote Computing and Citrix experience.
  • Intermediate PC troubleshooting skills and the ability to assist other team members in troubleshooting and diagnosing issues
  • Intermediate knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems.
  • The willingness and ability to help other team members on difficult issues.
  • Documents new findings/solutions and processes
  • Adheres to use of call ticketing system for each and every incident (eg request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.
  • Participates in on-call and overtime on an as needed basis.
  • Ability to setup and troubleshoot video and audio in conference rooms.

Qualifications & Requirements

  • Education - Computer Science or Technical qualification/certification.
  • Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable.
  • A+ and/or Microsoft certification are desirable.
  • Strong verbal and written communication skills.
  • Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented, yet flexible.
  • Audio Visual experience a plus

Core Technologies

  • Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
  • Knowledge and the ability to support Microsoft operating systems, including networking component, hardware, peripheral devices.
  • Knowledge and experience in conference center environment.

Posted Date: 18 Jun 2019 Reference: JSTECH TRAINING SUPPORT ANALYST II