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Job Details

 

Helpdesk & Systems Support Technician (Full Time)

Location: Atlanta, Georgia Country: United States of America
 

About AJC International

AJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables and fruits around the globe. Our products and customers are located across more than 140 countries on six continents. Our multicultural workforce represents over 34 nationalities speaking more than 23 languages. For more than 40 years, we have focused on one goal - making our clients more successful.

Our Opportunity

We are seeking an energetic and highly-motivated Helpdesk & Systems Support Technician to join our diverse team in Atlanta. The Helpdesk & Systems Support Technician will provide technical expertise to support end user computer systems, email, network infrastructure, software, and web applications required for day-to-day operations. The ideal candidate should have excellent customer service skills along with the ability to communicate technical information to a non-technical audience. The Helpdesk & Systems Support Technician will manage at least 10 cases per day on average and will also work closely with the ICT Infrastructure & Support Manager to contribute on projects.

Your Day-to-Day

In this role you will:

-Serve as the first point of contact for our internal customers providing excellent customer service, technical assistance, and support for incoming queries and issues related to computer systems, software, and hardware.

-Accurately record and update requests and incidents in the Service Desk system.

-Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions.

-Walk the customer through the problem-solving process by asking questions to determine nature of problem.

-Follow-up and update customer status and information in a timely manner.

-Install, modify, and repair computer hardware and software.

-Install computer peripherals for users.

-Setup accounts for new users.

-Train computer users.

-Direct unresolved issues to the next level of support personnel (TIER 3).

-Maintain technical documentation and service catalog on installation of software, configuration of hardware, and problem troubleshooting.

-Identify and suggest possible improvements on procedures as well as pass on any feedback or suggestions by customers to the appropriate internal team.

Tools For Success

Essential Skills

To be considered candidates must:

-Have a bachelor's degree. Recent graduates encouraged to apply.

-Speak, read, and write English fluently. Fluency in a second language, especially Spanish, is a plus.

-3 years of experience working in an IT service desk/help desk position.

-Proficient in iPhone/Android support and mobile device management solutions.

-Have competent knowledge of Microsoft Office, especially Excel.

Essential Traits

To be successful in this role the ideal candidate should have:

-Superior customer service, research/troubleshooting, and follow through.

-Excellent organizational and project skills.

-Deep understanding of PC hardware.

-Proficient in performing, break/fix, installations and upgrades.

-Must have an understanding of general networking concepts.

-Knowledge of MS Office 2010 to 2016, Windows 7 and 10.

-Experience in an Active Directory Server platform environment.

-Must have the ability to quickly learn and support new technologies.

-Ability to effectively multi-task and adapt to changing business priorities.

-Ability to discern user requirements.


Posted Date: 18 Sep 2019 Reference: CJ Company: AJC International Contact: Valentina Martinez