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Job Details

 

Sales Manager (Full Time)

Location: Minnesota Country: United States of America
 
Through 65 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser's progressive commitment to growth, innovation, and the customer experience has changed the car-buying journey. We don't follow, we lead. Walser operates 25 dealerships and affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the community. That's because we live here, too. Walser is a family-owned, family-run business that believes in the work-life balance. Walser is committed to delivering an outstanding customer experience every time-that's what drives us. That's the Walser Way.

Job Duties (Will Include but Not Be Limited To)

* Build and develop a team of Customer Specialists and Customer Specialist Trainees
* Train Customer Specialists and Customer Specialist Trainees to perform sales process and the finance menu process
* Work with funding specialist to ensure complete paperwork, funding, titles, etc.
* Bid on Trades with V- Auto
* Build and run lease quotes
* Hold team members accountable for minimum standards and review metrics with team
* Train and manage team in company policies and ensure adherence to all company policies
* Motivate, counsel and monitor the performance of all department team members conducting disciplinary action or PIP's as needed and administer annual performance evaluations for team with thoughtful feedback
* Appraise team productivity and efficiency for the purpose of recommending promotions or other changes in status
* Ensure team completes all required job duties in an accurate and timely manner
* Complete team member terminations based on policy violations with HR approval
* Manage all team member's pay rates and hours worked, schedules, time off, and other administrative duties
* Coordinate with the Recruiting Department to interview and hire team members
* Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
* Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
* Ensure Walser service processes and scripts are followed by employees
* Support the career and professional development of team members
* Lead by example and be an advocate for team
* Maintain a professional appearance
* Embrace and exhibit Walser CORE values
* All other duties, tasks and/or projects as assigned
Expected Direct Reports

* Customer Specialists
Minimum Requirements

* Bachelor's degree preferred but not required
* Strong customer service mentality
* Demonstrate proven ability of Walser's vehicle sales process
* Exceptional listening, telephone, and computer skills (proficiency in DealerSocket)
* Outstanding verbal and written communication
* Friendly, positive attitude and ability to lead a team
* Professional demeanor and appearance (nametag, uniform, etc)
* Must have a valid driver's license with an acceptable driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Posted Date: 14 Feb 2020 Reference: JS1423420273/837282265 Employment Agency: Walser Toyota Contact: Walser Toyota