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Job Details


Clerical - Service Department Representative (Full Time)

Location: Calverton, New York Country: United States of America
Location: US-NY-Calverton
Shift: Mon-Fri (8:00am - 4:30pm)
Emp. Status: Full Time - Regular
FLSA: Non-Exempt
Union Status: Non Union


Clerical - Service Department Representative

This position is an interactive-problem solving clerical position. Riverhead Building Supply is an equal opportunity employer offering competitive benefits and compensation.


Position is responsible for Customer communications including making calls, assessing needs, scheduling inspection/install dates and times, and quoting millwork parts, units and labor (windows, doors, storm doors, Marvin, Andersen, other vendors as well) through vendor quoting portals. Additionally he/she will conduct research of parts pages to locate necessary parts, create service requests/warranty claims in vendor portals or websites, update customer order information utilizing CRM, and resolve customer issues.


The successful candidate will be responsible for handling large volume phones, problem solving, interacting with customers, scheduling, and supporting coworkers with administrative work. In addition he/she will work with the sales team, purchasing department, vendors, and representatives to coordinate efforts and meet customer needs. Candidate must be a detail oriented multi-tasker with strong organizational skills. Excellent written and verbal communication skills a must. Microsoft office preferred. CRM experience a plus. Experience with Andersen Window & Door and/or Marvin Window & Door a plus.


Posted Date: 14 Feb 2020 Reference: JS117674915/837281561 Employment Agency: Riverhead Building Supply Corp. Contact: Riverhead Building Supply Corp.