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Ashtabula Ohio Full Time Posted by: Signature Health Inc. Posted: Tuesday, 27 October 2020

Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body. Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being. If you are passionate about making a difference then we want to talk to you. We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.


Under the supervision of the CEO and Director of IT, the IT Support Specialist position contributes to the efficiency of operations, profitability of the Company, and staff satisfaction by supporting and ensuring that desktop PC hardware and software, peripheral devices, and phone system are available and functioning optimally. The position also ensures that the staff is utilizing technology in a manner that improves their efficiencies.


  • Provide level I help desk support to all staff in all locations
  • Maintain peripheral hardware, print services, and network software
  • Assist the Director in assuring system availability through disaster recovery procedures.
  • Ensure the integrity of data through the creation of archives by performing proper file maintenance.
  • Maintain peripheral systems including, but not limited to, building security, audiovisual, and the phone system.
  • Research and recommend system improvements and upgrades to ensure maximum efficiency and availability.
  • Provide user support for software-related or hardware-related issues.
  • Ensure compliance with software licensing requirements and maintains inventory of software licenses.
  • Maintain an inventory of computer hardware, software, and manuals.
  • Provide ongoing training to staff members in formal presentation and one on one
  • Continually increase current knowledge through continuing education classes, printed publications, and the Internet.
  • Assist in developing network-related policies and procedures.
  • Expand job-related knowledge and skills to improve performance.
  • Maintain current knowledge regarding software and hardware trends including software patches and service packs.
  • Utilize software to track and manage day to day tasks list and all incoming requests, report on trends, recommend solutions to common themes.
  • Aid in the planning, rollout and implementation of new systems including staff training and demonstration.
  • Participate in all assigned staff meetings and staff development programs.
  • Maintain clear communication with staff, clients, referents or designated liaison person.
  • Maintain proper clients rights and confidentially.
  • Participate in all assigned Quality Assurance and Utilization Review activities.
  • Complete other tasks as assigned from time to time by the CEO and IT Director.
  • Decision Making Authority: Responsible to provide Level I help desk support, ordering and setting up of equipment, Training staff on using the computers and software, writing reports. All activities are to be conducted with the consultation and assistance of the Director of IT and the CEO.

Minimum Job Requirements:

  • BS Degree preferred, however a combination of experience and education will be considered
  • 1-3 years previous experience in training users on systems and equipment
  • Proficient in Windows OS, Microsoft Office
  • An understanding of Windows Servers and server related software
  • Able to troubleshoot general office software issues
  • Basic knowledge of Network/Telephone wiring
  • Detail orientation with excellent customer service history


  • Strong attention to detail
  • Excellent customer service skills
  • Excellent time management skills and the ability to prioritize work and manage time appropriately
  • Strong critical thinking and problem-solving skills
  • Excellent organizational skills
  • Strong written, and oral communication skills

Working conditions and Physical Effort:

  • Dexterity sufficient to operate a PC and other office equipment.
  • While hours of operation are generally standard, flexibility to work evenings and extended hours required.
  • Manual dexterity to operate office equipment.
  • Requires long periods of sitting, telephone, and computer work.
  • Hearing: Adequate to perform job duties in person and over the telephone
  • Speaking: Must be able to communicate clearly to patients in person and over the telephone
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
  • Physical effort required. Occasional exertion, lifting, and carrying items weighing up to 25 pounds, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (constantly: activity or condition exists 2/3 or more of the time) to move objects unassisted
  • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

Ashtabula Ohio, United States of America
Tricia Onderisin
10/27/2020 5:30:38 PM

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