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Atlanta, Georgia - USD Full Time Posted: Thursday, 15 August 2019
Job Description


The Client Experience Coordinator is responsible for providing outstanding customer service, quality control and attaining maximum utilization of internal and field technical resources through prioritizing service calls and managing the escalation process. The Client Experience Coordinator will work closely with and assist the Technical Service Manager with any additional assigned duties including but not limited to inventory control, procurement, shipping, and small quote delivery. The Coordinator will also be responsible for ensuring client satisfaction through follow up and maintaining communications.

This role will assist in servicing a variety of clients and working with executives, business owners, managers, end users, and internal staff. You must demonstrate superior communication and organization skills to respond to diverse and sometimes urgent needs.

Special Knowledge, Skill, and Ability Requirements:

Basic computer and operating system knowledge

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organization's key IT services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to work in a fast moving environment

Ability to work in a team and communicate effectively

Application Familiarity

Microsoft Office Applications (ie Word, Excel, Outlook) (Required)

PSA Type Application (ie ConnectWise) (Preferred)

RMM Type Application (ie Continuum, Kaseya, LabTech) (Optional)

Education and Experience Required:

2+ years in an IT customer experience, preferably in an MSP environment

Experience working with ConnectWise is a big Plus +

Company Description NXTsoft builds and grows companies using management's core strengths in sales and marketing, software development, business scaling, and capital access. The company's focus is concentrated in risk management, which includes cybersecurity, compliance and risk analytics delivered by companies that include ThreatAdvice, Springhouse Compliance, DDS, FIMAC, Echo Partners, ILS, Digitel, and CCMC, Inc
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Atlanta, Georgia, United States of America
8/15/2019 12:33:31 AM

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