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Atlanta, Georgia - USD Full Time Posted: Thursday, 15 August 2019
 
 
Job Description

Desktop Support and PC Asset Management

Location: Executive Park South NE, Atlanta, GA 30329

Length: 60-day Contract

Pay Rate: $23.00 per hour

The Desktop Support/PC Asset Technicians will be providing desktop/user support in relation to a large desktop unit deployment/refresh and Windows migration, and will also be responsible for asset tracking, and all documentation related to full asset management, throughout the deployment/migration process.

Candidates MUST display experience of providing user and desktop support for deployments and migrations, AS WELL AS asset management experience to be considered for this position

  • Migration experience from Windows 7 to Windows 10 required
  • Experience with saving data, imagining, and resorting settings to new or existing computer systems for migrations and deployments required.
  • Experience with managing all aspects of asset management tracking and documentation.

The most successful candidate will have strong customer service skills and the hunger to continue learning about the latest in technological advancements. Communication, organization, initiative and multitasking skills are a must to succeed in this fast-paced environment. You must have a High School Diploma or GED with some technical background preferred (Sec +, A+, Net+).

Responsibilities

  • Performs regular audits of asset inventory, clearly communicates findings from all analyses, and reconciles inventory
  • Confirms asset availability and current status
  • Follows up with customers for accountability of assets at their sites and remote offices
  • Identifies idle/surplus, out of test, and obsolete assets
  • Executes disposition plans such as scrapping or redeploying
  • Creates purchase requisitions; follows up with Procurement team and vendors for timely receipt
  • Tracks, analyzes, categorizes, and trends all asset related data to identify turn rates, idle assets, customer complaints, and shortages of physical devices and loaner devices
  • Maintains content and accuracy of support tickets and asset databases/logs
  • Ensures users are trained on the newly deployed devices and tools
  • Coordinates the retrieval of physical devices and peripherals
  • Develops and generates weekly/bi-weekly reports to distribute within the IT organization, including inventory status, scrapped assets, new purchases, etc.

Experience providing technical assistance in PC deployments and migration of client computer systems from Windows 7 to Windows 10 platform - Required - 3 Years
Experience following procedures set by client to save data, image and restore settings to new or existing computer systems - Required - 2 Years
Experience mapping network drives, adding systems to domain, locating files, and troubleshooting associated issues - Required - 2 Years
Experience acting as hands and feet for project team to assess and resolve any issues - Required - 2 Years
Experience documenting and certifying completion of migrations to project team - Required - 2 Years
Experience providing Tier 1 Technical Support troubleshooting - Required - 3 Years
Experience installing memory, software applications, drivers, and printers - Required - 2 Years
Experience lifting equipment up to 25 pounds - Required - 2 Years
Experience completing replacement migrations by installing new keyboard, mouse, docking stations, power supplies and run cabling. - Required - 2 Years
Experience working with Windows/iOS platforms and administrative functionalities - Required - 3 Years
Understanding of basic networking, Windows Server 2008R2, ability to create technical documentation, 0365, and ServiceNow - Desired - 2 Years
Experience working with all aspects of asset management, asset tracking, and related documentation - Required - 2 Years
Experience performing regular audits of asset inventory, communicating findings from all analyses, and reconciling inventory - Required - 2 Years
Experience confirming asset availability and current status - Required - 2 Years



Atlanta, Georgia, United States of America
IT
USD
Computer Main Stream Corp.
Computer Main Stream Corp.
JSBF03A65E/745533103
8/15/2019 12:37:30 AM

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