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Atlanta, Georgia - USD Full Time Posted: Thursday, 10 October 2019
 
 

Job Summary:
Responsible for supervising the daily activities of a designated team to
ensure superior collection management and a smooth efficient workflow.
Responds to internal and external customer inquiries. Supports the
development of call center based collection Representatives and manages
individual and team productivity and performance. Coordinates and
supervises the daily activities of business support, technical or
production staff. Sets priorities for the team. Assigns tasks and checks
work at regular intervals. Customarily and regularly directs the work
of at least two or more other Full time employees or their equivalent.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team - make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System - a way of working that
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Supervises a team of collection representatives and business partners,
establishing performance goals, providing focus and performance reviews,
and supporting team and individual employee development.
- Partners with Collections Manager to develop and lead an effective
Collections team to achieve clearly defined, realistic productivity
goals.
- Provides coaching and feedback on employee performance that ensures
consistency and a high level of customer service. Analyzes and actively
manages quantitative and qualitative performance metrics and
communicates information to manager and staff in order to promote
service excellence and individual personal growth.
- Facilitates positive employee relations by fostering an environment of
open communication, approachability, and fair and consistent treatment
of employees. Fosters a climate of mutual respect that values the
contributions of individual team members and maximizes the diverse
talents of each employee.
- Supports team members in problem solving and addresses escalated
internal and external customer issues in a responsive, timely, and
accurate manner to achieve maximum customer satisfaction.
- Partners with manager to develop effective cross-training programs for
personal development and to maximize efficiencies.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Accounting
-
- Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer



Atlanta, Georgia, United States of America
Finance
USD
Comcast
Comcast
JS0DEB95BC35B2/771421449
10/10/2019 5:04:46 PM

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