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Austin, TX Full Time Posted by: Jamf Posted: Sunday, 22 November 2020

Who we are:
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations by simplifying Mac, iPad, iPhone and Apple TV deployment, management and security - anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology - freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 1,300 employees worldwide with offices in the U.S., Europe, Japan, and Australia. T

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Services Administrator position will work cross-functionally between departments supporting all global enterprise systems and infrastructure available to the company. This specific role has a direct responsibility for supporting all global enterprise systems in addition to assisting IT leadership on meeting system level agreements and implementing strategic initiatives.


  • Assist in monitoring and administrating all globally available IT-supported systems and technology while maintaining and reporting on global Service Level Agreements
  • Create documentation, workflows, and other materials for systems topology, support, and administrative actions
  • Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems
  • Assist in maintaining and developing automation of enterprise systems workflows and tasks
  • Take part in a rotation of duties maintaining our global service level agreements including at times 24x7 availability and off-hours responsibilities
  • Act as an escalation point for monitoring alerts and help desk tickets
  • Assess, design, administer, and manage the life cycle of data center hardware and related infrastructure
  • Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
  • Management, administration, and ongoing maintenance of enterprise server software and technologies

Skills & Requirements

  • Ability to manage multiple small projects while simultaneously adapting priorities quickly and effectively
  • A high level of independence as demonstrated through clear problem-solving, communication skills, and the delivery of high-quality work
  • Practical experience supporting and maintaining global IT infrastructure services, on-site and remote
  • Minimum of 3 years' experience working as a systems administrator or similar IT role
  • Experience working in a compliance-driven environment
  • Experience administrating or supporting some or all of the following technologies is preferred:

- Unix/Linux Server operating systems and applications

- Identity Providers like Azure, and Okta

- Windows Server technologies (Active Directory, DHCP, DNS, WSUS)

- Office365 - Exchange Online

- VMware vSphere

- Amazon Web Services (EC2, S3, Route53)

- Scripting (Bash, Powershell, Python)

- Orchestration and automation software such as Ansible, AWS Systems Manager, Puppet, or Chef

- Atlassian Software: Jira and Confluence

This job is a mid-senior level role and may be based in Minneapolis, MN, Austin, TX, or Eau Claire, WI.

How we help you reach your best potential:

  • We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
  • Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
  • Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
  • Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.
  • We put people over profits - which is why our customers keep coming back to us.
  • Ability to support and give back to your community through volunteer paid time off.
  • We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.
  • Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
  • 24 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

You are the right kind of Jamf if:
You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don't point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.

Why Jamf?
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what's right - for our customers, our employees and our communities.

Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

Austin, TX, United States of America
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11/22/2020 3:52:49 PM

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