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Austin, TX Full Time Posted by: Jamf Posted: Sunday, 22 November 2020
 
 

Who we are:
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations. After watching hundreds of users struggle to deploy, update, and secure Apple computers, iPads, and iPhones in business and in the classroom, we knew there had to be a better way to handle such pesky IT functions. Removing the barriers of technology and empowering doctors to treat patients, teachers to teach, and businesses to thrive.
Today, more than 34,000 customers from more than 150 countries rely on Jamf to help them succeed with Apple. We don't say we are the best, but we strive to be the best. We are a group of curious, self-starters with a passion for making people's lives easier, paving the way for a better Apple experience in government organizations, hospitals, businesses, and schools.

What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Professional Services Engineer I is responsible for delivering professional services and training to customers related to the implementation and administration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the initial implementation of Jamf products and providing training for new users. This individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom setting. This position provides first-hand assistance to end-users, with an emphasis on users wishing to fully utilize Jamf product features and integrations.

Services are defined in a standard or modular statement of work and training is defined in an established curriculum. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs.

Responsibilities

  • Provide an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of Jamf's products in accordance with current Jamf procedures
  • Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas
  • Assist with the migration of data from an on-premise installation to cloud environment as needed
  • Achieve an average customer and student satisfaction score of 9.0 or higher
  • Maintain a proficient level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
  • Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
  • Build and develop effective solutions for technical and organizational customer challenges as outlined within standard or modular statements of work
  • Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
  • Contribute to and maintain departmental documentation
  • Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
  • Continuously expand knowledge in present areas of responsibility (ie, self-education, attend ongoing educational programs, complete online training)
  • Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
  • Act as a project lead for internal projects and departmental initiatives as assigned by management
  • Other duties and special projects as assigned

Skills & Requirements

  • Bachelor's Degree or equivalent experience (Required)
  • Jamf's Associate, Tech and Admin level certifications (Preferred)
  • Minimum of two years of experience providing iOS and macOS related technical support or training to end-users (Required)
  • Minimum of two years providing administrative support for client management software (Required)
  • Ability to travel up to 50% both domestic and internationally (Required)
  • Experience providing administrative support for Jamf products and peripheral technologies (Preferred)
  • Ability to adapt and solve challenges quickly and efficiently
  • Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
  • Ability to work independently and as part of a team Self-starter, energetic, and highly-motivated
  • Travel up to 50%, some international (Required)

This position may be based in Minneapolis, MN, Eau Claire, WI, Austin, TX, or remote within the U.S.

How we help you reach your best potential:

  • We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
  • Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
  • Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
  • Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.
  • We put people over profits - which is why our customers keep coming back to us.
  • Ability to support and give back to your community through volunteer paid time off.
  • We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.
  • Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
  • 24 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

You are the right kind of Jamf if:
You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don't point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.

Why Jamf?
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it in their gut to do what's right - for our customers, our employees, and our communities.

Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.


Austin, TX, United States of America
Jamf
Click apply
JS7750_7905281
11/22/2020 3:54:17 PM


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