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Austin, TX Full Time Posted by: Jamf Posted: Sunday, 22 November 2020
 
 

Who we are:
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations by simplifying Mac, iPad, iPhone and Apple TV deployment, management and security - anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology - freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 1,300 employees worldwide with offices in the U.S., Europe, Japan, and Australia.

What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with initial implementation, workflow enhancements, integrations, and custom solutions. This individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom setting. The Sr. Professional Services Engineer focusses on users wishing to fully utilize or extend Jamf product features, organizations with complex environments or high security requirements, and implementations needing custom services.

The Sr. Professional Services Engineer provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer.

Responsibilities

  • Create user adoption and customer loyalty by performing services including installation, configurations, integrations, workflow enhancements, and training of Jamf's products in accordance with current Jamf procedures
  • Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas
  • Assist with the migration of data from an on-premise installation to Premium Cloud environment as needed
  • Achieve an average customer and student satisfaction score of 9.0 or higher
  • Maintain an expert level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
  • Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
  • Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work
  • Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
  • Contribute to and maintain departmental and organizational documentation Provide feedback to other teams within Jamf to document feature requests and assist in the product issue resolution process
  • Act as a project lead for various departmental initiatives as assigned by management
  • Continuously expand knowledge in present areas of responsibility (ie, self-education, attend ongoing educational programs, complete online training)
  • Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
  • Represent Jamf as product expert within the Jamf and Apple communities
  • When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services
  • Other duties and special projects as assigned
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

Skills & Requirements

  • Minimum of four years of experience providing iOS and macOS related technical support or training to end-users (Required)
  • Minimum of four years of experience as administrator for Jamf products and peripheral technologies (Required)
  • Four years or more of server platform experience - Windows and Linux (Required)
  • Ability to write complex scripts in Bash, Python, or Swift (Required)
  • Ability to travel up to 50% both domestic and internationally (Required)
  • Understanding of full Jamf Product Portfolio (Preferred)
  • Bachelor's Degree or equivalent experience (Preferred)
  • Jamf's Associate, Tech, and Admin level certification (Required)
  • Jamf's Expert level certifications (Preferred)
  • Ability to adapt and solve challenges quickly and efficiently
  • Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
  • Ability to work independently and as part of a team Self-starter, energetic, and highly motivated

How we help you reach your best potential:

  • We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
  • Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
  • Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
  • Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.
  • We put people over profits - which is why our customers keep coming back to us.
  • Ability to support and give back to your community through volunteer paid time off.
  • We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.
  • Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
  • 24 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

You are the right kind of Jamf if:
You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don't point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.

Why Jamf?
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what's right - for our customers, our employees and our communities.

Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.


Austin, TX, United States of America
Jamf
Click apply
JS7750_7905291
11/22/2020 3:54:16 PM


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