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Austin, TX Full Time Posted by: The Zebra Posted: Sunday, 22 November 2020
 
 

The Zebra is seeking a self-driven Solutions Desk Analyst who is passionate about IT and Technology to support our growing herd. The primary role of this person is to act as the first point of contact for all corporate technology related issues and questions. Our end-users are our customers. The SDA provides personable and professional customer focused support and exhibits ownership throughout the resolution or escalation process while providing timely and helpful updates to our Zeebs in-need.

Our team is passionate about supporting those that support our business by providing the right technology at the right time. We do not accept the status quo. The Solutions Desk proactively seeks out pain points within our organization and provides systems, processes and workflows that improve productivity and provide a solid return-on-investment. We believe no one should suffer in silence and deal with something technically painful because they are unaware of an alternative. Complacency is contrary to our success.

WHAT YOULL DO:
    • Provide first line support to our Zeebs
    • Help create an amazing on-boarding experience for new Zeebs
    • Maintain our video conferencing and collaboration platforms
    • Respond to security alerts
    • Track and maintain assets and inventory levels
    • Maintain an up-to-date, working knowledge of Google, Apple, Dell, and Microsoft products and news
    • Create and maintain well written documentation
    • Assist team members with projects and tasks
REQUIREMENTS/QUALIFICATIONS:
    • 2+ years working experience in an IT support role
    • Adept at troubleshooting and providing technical assistance for both Mac and Windows operating systems, applications and hardware
    • Proficient with diagnostics and troubleshooting using remote support tools
    • Experience creating and deploying macOS and Windows device configurations, patches and application bundles
    • Familiar with supporting and training end-users on SaaS based business tools, systems or applications
    • Basic understanding and general awareness of TCP/IP based networking and troubleshooting in macOS and Windows
    • Knowledge of various support ticketing systems
    • Proven Track Record of Excellent Customer Service
    • Strong Verbal Communication, Interpersonal and Problem Solving Skills
EXPERIENCE THAT WILL IMPRESS THE HECK OUT OF US
    • Administration of Google G Suite and Azure Active Directory
    • Administration of Single Sign-On Solutions such as OneLogin
    • Device and OS Management using JAMF and Microsoft InTune
    • Collaboration and Video Conferencing using Zoom and Slack
    • Wireless Networking with Ubiquiti
    • End-Point and Vulnerability Protection using Sophos or Forticlient
    • Network Administration of Cisco Switches and Fortigate Firewalls
BENEFITS + PERKS:
    • Competitive Compensation & Stock Option Offering
    • Health, Dental, Vision & Disability Coverages
    • HSA offering + employer contribution
    • Unlimited PTO + flexibility to enjoy it
    • Paid Parental Leave Program
    • Commuter Benefits (up to $100/month)
    • Wellness perk ($100/month)
    • Learning & Development Stipends
    • Onsite Full Service Barista
    • Wednesday Catered Lunch + Fully Stocked Fridges
    • Opportunity to join Employee Resource Groups (ERGs) or drive our diversity & inclusion stance by creating your own
    • Join a team that truly lives their values, and values their lives (outside of the office. Cliche, we know but we really mean it)

ABOUT THE ZEBRA

The Zebra is the nations leading, independent insurance comparison site. With its dynamic, Real Time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 - its "insurance in black and white."

The Zebra has garnered the attention and investment of some of the nation's top venture capitalists, and the company's success has been profiled in publications like Inc., The New York Times, Forbes, and TechCrunch. Local and national publications have named The Zebra as a Best Place to Work, including Austin Business Journal in 2015, 2016, 2017, 2018, 2020, The Austin American-Statesman in 2016, 2017, 2018, and 2020 and Inc. Magazine on their nationally-recognized list from 2018-2020.

The Zebra is aiming to grow our fantastic team to add to our dynamic culture and continue building on our success. Working at The Zebra means never being bored, always being challenged, and supporting one another. We're a happy, hardworking group, and we're eager to add new stripes who share those values.

The Zebra is an equal opportunity employer and at will company.

As part of our dedication to maintaining an inclusive and diverse workforce, The Zebra provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Zebra complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Zebra expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Zebras employees to perform their job duties may result in discipline up to and including discharge.


Austin, TX, United States of America
IT
The Zebra
Click apply
JS7750_7904131
11/22/2020 3:52:42 PM


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