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Austin TX Full Time Posted: Saturday, 9 November 2019
 
 
Applicants must be eligible to work in the specified location
Esta é a sua oportunidade

Would you like to be part of a world s leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in North America. Currently, there are 12 Stone Systems shops across the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

You will join a company:

  • With an international mindset and presence in 80+ countries
  • With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
  • In which you will be able to grow your career and develop your leadership skills

Quais serão as suas funções?

As a Customer Service Representative (Scheduler), you would be responsible for

On this role your function would be to ensure

  • Monitor production schedules to ensure completed jobs are scheduled timely and manage customer schedules and lead times.
  • Work with subcontractors to track, review and schedule measures and installation on an as needed basis to assure maximum utilization of installation capability.
  • Performs shop follow-up and expedite assignments when needed.
  • Participate in and interact with internal teams on a regular basis to ensure timely response to customers/orders.
  • Maintain CRM updated with all customer changes/notes.

O que procuramos?

EXPERIENCE
Required

  • +1 years of customer service experience in a call center environment.
  • Ability to pass background check

Desired

  • Experience scheduling appointments and managing multiple schedules.

EDUCATION
Required

  • High School Diploma/GED

KNOWLEDGE
Required

  • Customer Service Etiquette
  • Knowledge of Customer Relationship Management System (CRM)
  • Proficiency in Microsoft Office (Excel, Outlook, etc.)
  • Desired
  • Experience working with subcontractors.

SKILLS
Required

  • Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
  • Capacity to multitask
  • Ability to work independently
  • Strong organization

PREFERRED BEHAVIORS
Required

  • Detail Oriented
  • Influence/Motivation
  • Team Work
  • Initiative


Austin TX, United States of America
Cosentino
Cosentino
JS12678-PT_PT
11/9/2019 3:56:42 AM


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