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Cedar Rapids, IA Full Time Posted by: Gables Search Group Posted: Tuesday, 29 September 2020
Our client is seeking a Operation Lead Instructor located in Cedar Rapids, Iowa.
This is a great Full time position at an outstanding and innovative company.
If you are interested in this position, please contact us quickly, as this one will not be out on the market for long.

Operations Lead Instructor

Our client is looking for a Operations Lead Instructor for their Code School. This person must
have a strong aptitude and desire to help people change their lives and enter the world of
information systems and security through instruction and guidance. This is a hands-on
instruction role. As a member of the all-new Code School Ops and Cybersecurity instructor team, you will work closely with the client's Education department in order to ensure they are
delivering students the best possible learning experience.

Skills & Qualifications:
Our client maintains a high bar for instructors. They have a thorough evaluation process that
measures each candidate's teaching ability, technical skill set, and overall culture. To
become an instructor, candidates must have at least one of the following two
qualifications, spanning a total of at least two years:
1. Professional information systems experience.
2. Professional experience as an instructor or educator, including experience teaching
students in IT eds, recent relevant security coursework as a student, or demonstrated
technical ability.
Instructors must also pass a background check.

Technical Experience:
Instructors must have suitable experience to guide students through the following Code
Fellows curriculum:
Ops 201: Foundations of Computer Operations
Technical Service & Support
Customer service
Endpoint technical support
Incident management
Issue tracking systems
ITIL service management framework
Knowledge management, documentation, and standard operating procedures
Remote desktop support and diagnostics
Service level agreement (SLA)
Technical reporting and communication
Troubleshooting methodology
User requirements analysis
Hardware & Software
Desktops and laptops
Imaging, backup, and recovery
Windows 10 and Ubuntu Linux operating systems
Microsoft 365 and Exchange
Performance monitoring and tuning
Printer/copier/fax troubleshooting
Software application deployment, updating, and removal
Infrastructure connectivity
Active Directory user support
Cloud-based virtual machine deployment
Network protocols TCP/IP, DHCP, DNS, LAN, SMTP, WAN, VPN, ports, Ethernet
Network troubleshooting
VoIP/SIP-based telephony
Wireless networks
Ops 301: Systems Administration and Networking
Systems Administration
Agile project management
ITIL change management
Linux and Windows network services, like AD, DHCP, DNS, email, LDAP, web Servers
Cloud services
Identity management
IT infrastructure and systems design
Microsoft SQL Server 2019
Microsoft Windows Server 2019
Patch management
Software administration
Virtual machine administration
Enterprise-grade Routers, Switches, rewalls
Network analyzer tools
Network design
Network infrastructure troubleshooting
Network service administration (TCP/IP, DHCP, DNS)
Routing protocols (OSPF, BGP)
Scripting & Automation
OS task automation

Responsibilities & Expectations:
This is a Full time role, at 40 hours per week.
The Operations Lead Instructor operates as a technical instructor for students, the manager of
the classroom, and a supervisor of Teaching Assistants.
Instructors are expected to:
Instruct according to the guidelines and rules set forth in the Instructor Handbook.
Effectively manage and leverage the assistance of TAs.
Ensure that a weekly course status survey is submitted.
Prepare a welcome letter with pre-work tasks unless it already exists, ensure that this
welcome letter is sent and is accurate/consistent with your class/curriculum.
Prepare a syllabus, schedule, and assignments using our template materials. If this is
already done, ensure that it is accurate/consistent with your class/curriculum.
Communicate these to students.
Manage the curriculum with a Canvas LMS course, if not already done.
Develop (or modify, if working o of existing deck) a slide deck using Google Slides
Proactively assist student learning in-person and online.
Evaluate assignments and provide meaningful feedback.
Alert the Company to any significant student issues that arise right away to pull in support,
help, and provide resources.
Incorporate feedback from the students back into the running of class, balancing need to
achieve learning outcomes and needs of the students.
Assist with equipment setup and cleanup at the Company's facilities. Ensure that students
understand housekeeping/code of conduct and that facilities are kept in good working
condition, clean, etc.
Support other instructor(s) and teaching assistant(s) with the curriculum, as appropriate.
Ensure the best possible, highest quality learning environment for students.
Be available to students outside of class, in person, as needed.
Wrap up the course no later than three (3) days after the conclusion of the course. Record
student performance and report to admissions/headquarters stats for record keeping.
Instruct 1-day workshops, potentially out of state, on a limited number of Saturdays
throughout the year.
Attend community tech events on occasion.
Act as a trainer for Assistant Instructors.

Preferred Qualifications:
Bachelors in IT, Information Systems, Computer Science, or equivalent
CompTIA A+
CompTIA Network+ or Cisco CCNA
ITIL Foundation
Agile/Project Management
AWS Certied Cloud Practitioner
Microsoft Azure Fundamentals
Technical instruction and/or mentorship
Team supervision
IT service management
Cross-functional collaboration
Project management
Service desk and issue tracking
Documentation and reporting
IT infrastructure and technical support
Virtual machines
Windows 10
Ubuntu Linux
Enterprise-grade Routers, Switches, rewalls
Infrastructure (subnetting, VPN, etc.)
Virtual networking
Cloud computing
Microsoft Windows Server
Active Directory (AD)
Microsoft SQL Server
Best practice security in IT infrastructure and operations


  • Very competitive pay
  • Health, dental, vision, disability, life, flexible spending
  • Paid holidays
  • 401(k) retirement plan


We are proud to support an organization that is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. Our client strongly encourages qualified applicants from all backgrounds to apply, regardless of race, sex, color, creed, ancestry, national origin, marital status, families with children, religion, age, disability, sexual orientation, gender identity, genetic information, status with regard to public assistance, status as a veteran or any other classification protected by federal, state, or local law.


Cedar Rapids, IA, United States of America
IT, Education
9/29/2020 5:20:28 PM

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