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Charlotte, NC Full Time Posted by: Levy Restaurants Posted: Thursday, 2 April 2020

Understands all menus, product offerings, packaging and pricing
Ensures all security, safety and sanitation standards are in place
Develops and implements preventive maintenance schedule
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Acts as a liaison with team, including partner's operational team, Levy team and other areas as needed to ensure efficient operational performance
Recommends and develops menus, promotions and programs in conjunction with Home Office Concessions Department in accordance with Levy standards
Prepares pre-event memo for concession management and team Provides short- and long-range strategic planning
Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM and more)
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Oversees execution of required daily reporting
Oversees completion of required department reports and compiles month end reporting
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Ensures complete maintenance and on-site training of the current POS system is being performed
Maintains event history, per capita and usage reports for the year
Determines and ensures appropriate staffing levels and inventory levels for all concession events
Reviews all instances of overages and shortages ensuring proper investigation and documentation has taken place
Assists in development of budget to deliver profit and service goals, as well as meeting partner expectations
Oversees control of all inventories, product cost, cash handling and purchasing
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Mentors department managers to develop their skills and leadership abilities
Job Requirements
Able to communicate effectively with management team, guests and team members by speaking and comprehending English
English reading, writing, math and computer skills required
Ability to taste and evaluate food and beverage products
Stamina to work 60 hours or more per week
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
Close vision and focus capabilities to view computer screen and company documents

Charlotte, NC, United States of America
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4/2/2020 5:27:20 PM

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