Applicants must be eligible to work in the specified location
Production Support Engineer, Lead
Responsibilities
- Utilize proven systems, Scripting and dev skills to execute highly complex tasks related to hardware and software component analysis, integration and incident resolution.
- Provide on call support for triage incidents.
- Coordinate with infrastructure, business, project management teams and ensure application infrastructure is up to date.
- Push for improvement to monitoring, application stability and speed.
- Asses initial severity, gather impacts, create tickets, engage support teams and escalate issues properly as they arrive.
- Real Time restoration and triaging of issues impacting application and infrastructure services.
Qualifications
- Bachelor's degree in a technical field or equivalent work experience.
- Solid experience with production support, SDLC, Waterfall, Agile, etc.
- 8+ years experience supporting application and infrastructure upgrades (WebSphere, Windows, Linux, database, etc.).
- 2+ years experience supporting web applications (Java, .NET, Oracle, SQL).
- 2+ years experience with Jira and Service Now.
- Solid understanding of Splunk and Dynatrace.
- Any experience with Jenkins and GitHub is a plus.
If this is an opportunity that you're interested in please email your resume to: (see below)
Charlotte North Carolina, United States of America
100-115k
Kyle Honn
JSSB
12/10/2019 2:17:57 PM
We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature
please contact support giving the advertiser's name and job reference.