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Chicago IL Full Time Posted: Wednesday, 15 January 2020
Applicants must be eligible to work in the specified location

Requisition ID: 238299
Work Area: Customer Service and Support
Expected Travel: 0 - 70%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

  • “SAP is not offering international relocation benefits for this role at this time.”
  • “SAP is not offering visa sponsorship for this role at this time.”


SAP S/4HANA Cloud is SAP's next- generation Cloud ERP. A pioneer and undisputed leader in the ERP industry, SAP has enabled organizations to run their business better and more efficiently for over 40 years. SAP S/4HANA Cloud fits our customers' digital transformation ambitions with a new model of intelligent ERP, with Real Time insights and new IoT, Artificial Intelligence and Machine Learning capabilities.

Consultant Role

The Consultant plays a critical role in the success of SAP S/4HANA Cloud customers. He or she will develop trusting and strategic relationships with our customers, acting as an effective partner in their transition to the Cloud.

With an absolute focus on customer success, the consultant will help our customers achieve business value fast by driving continuous adoption of SAP S/4HANA Cloud capabilities. Successful deployment of the software, as well as ongoing adoption of its innovation capabilities, are delivered through SAP's portfolio of Cloud Services. Therefore, managing the delivery of DBS services is central to the role.

To make this happen, the associate will have a foundational understanding of Cloud ERP, as well as a service-oriented attitude and a commitment to providing a flawless customer experience.

SAP S/4HANA Cloud has a rapidly growing customer base. To make our customers successful, our Delivery organization is expanding significantly throughout the year. This is an ideal opportunity for Consultants to make their mark in the organization and contribute to its growth.


A Business Process Consultant is typically expected to:

  • Live and breathe the cloud business model and the subsequent implications in regards to the implementation & post-implementation service business
  • Ensure customer success, satisfaction, and reference ability for S/4HANA Cloud customers
  • Contribute to the definition of methodology, tools and processes to ensure successful customer adoption
  • Deliver agile services in a fast changing environment

Operational Management

  • ‘Customer for life' should be the north star in any customer related activities
  • Change management skills to manage and actively drive expectations during the customer lifecycle
  • Responsible for high quality delivery in all assigned S/4HANA Cloud customers
  • Drive the Digital Business Service strategy for S/4HANA Cloud

Cooperation and Coordination

  • Ensure close cooperation with all product and solution related teams in SAP -Solution management, Product group, Development and Operations
  • Autonomy and collaboration up to C-level both internally and externally


  • Successful completion of a Bachelor's or Master's degree
  • A strong desire to work in a dynamic, fast paced Consulting organization
  • Holistic overview of the SAP product and service portfolio
  • Foundational understanding of Cloud solutions
  • Demonstrated knowledge of business processes and industry trends (Finance, Manufacturing, Professional Services etc.)
  • Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
  • Adaptability and flexibility to manage deadline pressure, ambiguity and change.

Connect with us! Learn more about DBS and S/4HANA Cloud at:




Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: (see below) or (see below), APJ: (see below), EMEA: C (see below) ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Chicago IL, United States of America
1/15/2020 12:20:26 AM

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