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Chicago IL Full Time Posted: Wednesday, 15 January 2020
Applicants must be eligible to work in the specified location

Requisition ID: 228120
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

What We Do:

SAP Fieldglass provides a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs. More than 700 customers leverage SAP Fieldglass to gain visibility into their external workforces, including contingent labor, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency.

What Sets Us Apart:

SAP Fieldglass was “born cloud”. As one of the forerunners of today's highly successful cloud delivery model, SAP Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard.

Some of our attributes include:

  • We are the VMS market leader in global spend and in 2017 were named the top company in our industry by Forrester Research.
  • Multilingual help desk support is available around the clock 365 days a year.
  • Not only an industry leader but a thought leader - SAP Fieldglass keeps customers up to date with VMS industry knowledge through our whitepapers, blog posts and social media accounts.
  • We work with the world's leading companies, including AIG, Verizon, GlaxoSmithKline, Johnson & Johnson, CVS/Caremark, United Airlines, Panasonic, Rio Tinto, Monsanto, and many, many more.
  • We are now part of SAP, a market leading enterprise application software company, helping companies of all sizes and industries run simple.

Company Culture:

SAP Fieldglass encourages an open-door policy and a collaborative office environment. Team members across all departments can easily meet together in any of our open office layouts. Those with an entrepreneurial and can-do attitude keep SAP Fieldglass at the top of its industry. Traditional perks include casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage and more!

Customer Experience Partner

Customer Experience Partners maintain a deep knowledge of the SAP Fieldglass application and are responsible for deploying simple, easy to maintain, high quality solutions that help customers meet the goals of their external workforce strategy. They will be responsible for strategically leading client projects as well as for tactical execution of project work for our clients/partners.

Responsibilities Include:

  • Consults on multiple client projects to facilitate the implementation of new functionality for existing programs
  • Responds to customer requests and enables their programs to be self-sufficient
  • Influences and drives customer behavior toward best in class solutions when implementing new functionality
  • Manages relationships with internal and customer stakeholders throughout the course of the project; keeps stakeholders informed of progress, risks, and issues in order to manage expectations
  • Leads requirements gathering sessions with customers, analyzes requirements, and designs the technical configuration of the SAP Fieldglass solution
  • Communicates information effectively across a broad audience, both technical and non-technical
  • Prepares test environments for customers/partners when they are implementing new solutions
  • Adheres to SAP Fieldglass project methodology and ensures that project management documents are accurate, complete and signed off by client/partner. Properly manages clients' expectations and delivers prompt status updates as necessary
  • Effectively manages project scope and change requests
  • Identifies project risks and develops mitigation plans in conjunction with internal and external stakeholders. When applicable, escalates issues in a timely manner
  • Maintains up to date knowledge of the SAP Fieldglass solution, roadmap, trends, and industry through self-study, meeting attendance, project participation and partnering with Learning Services team to present Did You Know webinars . Acts as a trusted subject matter expert (SME) within and outside the organization
  • Participates on special projects and teams when required

We're Looking For:

  • Bachelor's Degree in Computer Science, Information Science, Information Technology, Business Administration, or related course of study
  • 3+ years relevant work experience, preferably implementing software solutions
  • Strong analytic skills with the ability to translate business requirements into technical solutions
  • Outstanding interpersonal skills (written & verbal); the ability to work well with people from different disciplines with varying degrees of technical experience; clear, concise and tactful communication with senior management, clients, peers and team members
  • Must be able to set priorities, adjust to client driven changes quickly, firmly commit to tasks and meet deadlines, and apply problem-solving techniques to application, environment, and data issues
  • Results-oriented, self-motivated, and organized with the ability to balance multiple priorities simultaneously
  • Ability to work with minimal supervision while maintaining a high level of work performance and service excellence
  • A strong knowledge and advanced skills in MS Excel, Word, PowerPoint, & Outlook is required, as well as a solid work ethic and dedication to producing high quality, accurate work
  • Proficiency with project management tools used in SAP as well as industry best practices
  • A clear vision of what determines a successful project for the customer, partner and SAP
  • Knowledge of and competency in project management processes including risk management, time management, quality management, documentation, and record keeping


Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: (see below) or (see below), APJ: (see below), EMEA: C (see below) ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Chicago IL, United States of America
1/15/2020 12:20:29 AM

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