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Chicago IL Full Time Posted: Saturday, 9 November 2019
Applicants must be eligible to work in the specified location

Service Delivery Manager - Chicago, IL USA - 44496 - 44496

Technology and Engineering - USA Chicago, Illinois


Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to purchase.
Nielsen is a multinational company working with the world's largest brands across the world to inform them on where and how their best customers are shopping. The challenge is that this is a moving target and a complex problem. With the commerce landscape shifting constantly, only Nielsen has the span and caliber of data to make sense of what drives a consumer to make a purchase.


So where do you fit here? Nielsen clients span the globe and require technology Service Delivery Managers that can connect the dots for their technology needs. As a Service Delivery Manager at Nielsen, you will be responsible for helping our clients adopt new products that are in active development. You will provide functional, technical and process leadership and work cross-functionally to solve client problems. Your clients may cut across time zones, datasets and technologies and it will be your responsibility to keep track of all the moving parts, bring people together across multiple teams and communicate with various stakeholders, including senior management.
At Nielsen, we empower our Service Delivery Managers to drive results and change. We are looking for motivated, analytical, dynamic leaders with a passion for data and technology to join our Connect Technology Service Delivery team. If you thrive in high-energy environments and if you love the idea of working across every business function with visibility to our CTO and Product Leaders, you would be a great fit for our team!


  • Act as the representative of the Technology organization to the client, and vice versa
  • Become an expert in using the Connect Platform, in order to better understand client needs and support them in their transition from Legacy or competitor systems
  • Act as liaison for the client to all facets of the Technology organization and pull people together to make decisions (Product, Operations, Technology, Client Deployment)
  • Understand and communicate the client view on the prioritization of future enhancements and defect fixes
  • Responsible for managing client issues, expectations and risks to achieve a high level of client satisfaction
  • Escalate issues in a timely and appropriate manner
  • Communicate client view to various stakeholders, including senior management
  • Work closely with Product Leadership, Operations and Client Deployment teams on client roadmaps and timelines
  • Champion the client through their onboarding, adoption phases and into a BAU state
  • Lead small projects related to client specific needs


  • 5+ years in program and project management or similar role running large projects in Operations, Technology or Engineering
  • Ability to analyze and evaluate problems, offer solutions and determine when more help is required
  • Superior communication skills (interpersonal, verbal, presentation, written, email)
  • Proven ability to influence and gain buy-in at multiple levels, across divisions, functions and cultures
  • Able to work with senior-level management and virtual teams
  • Ability to prioritize, manage, and deliver on multiple work streams simultaneously; highly motivated and able to work within aggressive schedules
  • Action-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment
  • Positive attitude, team player, self-starter; takes initiative, ability to work independently
  • Preferred: Cloud environment experience

Bachelor s degree in business, computer science, or a related field



We're in tune with what the world is watching, buying, and everything in between. If you can think of it, we're measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what's happening now and what's coming next for our clients. Today's data is tomorrow's marketplace revelation.

We like to be in the middle of the action. That's why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We're bringing in data 24/7 and the possibilities are endless. See what's next with us at Nielsen:

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular

Primary Location: Chicago, Illinois

Secondary Locations: ,

Travel: No

Chicago IL, United States of America
11/9/2019 7:59:46 AM

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