Skip to content

This website works best using cookies which are currently disabled.Cookie policy  Allow cookies

Cleveland, Ohio Full Time Posted: Monday, 15 April 2019

Talan Products, a growing and dynamic ISO certified metal stamping company specializing in high speed long run stampings, has position available for a Customer Service Representative.

Responsibilities include:

  • Responding to customer inquiries regarding order status and entering and maintaining customer orders.
  • Serve as the main point of contact for Talan and customers.
  • Generating work orders for non-master scheduled items from established engineering masters.

  • Interacting with the purchasing, production, and shipping departments to assess material availability, production capability, and shipping schedules in order to ensure the customer due dates are as accurate as possible.

  • Entering and managing MRP forecasts within ERP software.

  • Interacting with the production department to expedite operations in order to satisfy customer requirements.

  • Interacting with the New Product Launch team in order to process customer orders to customer specifications.

  • Maintaining pricing schedules for all parts and issuing quotes when required

Requirements include:

  • Three years related experience in customer service in a manufacturing environment.

  • Excellent communication and interpersonal skills.

  • Excellent customer service, communication, interpersonal, problem solving, and decision making skills.

  • The ability to work effectively as part of a cross-functional team.

  • Ability to effectively present information to and respond to questions from customers, groups of managers, and vendors.

  • Strong computer skills including a working knowledge of MS Office suite, Visual Manufacturing or other ERP/MRP software, and the ability to learn and comprehend new software applications.
  • Accurate data entry skills.
  • Excellent mathematical and mathematical concepts skill with fractions, percentages, ratios, and statistical inference and the ability to apply these skills to practical situations.

This is a day shift position with some flexibility in setting work hours.

Cleveland, Ohio, United States of America
Kathy Rhubart 
4/15/2019 10:44:29 AM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.

Other jobs like this

Solon, OH
$17/hr temp; $37 to $45k/yr perm
Macedonia, Ohio
See more