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Cleveland, Ohio Full Time Posted: Monday, 16 July 2018


1. Position Summary:

  • The Quality Coordinator works closely with the VP, Performance Improvement at Neighborhood Family Practice (NFP) in developing, analysing and reporting on medical and clinical quality improvement initiatives conducted throughout NFP.
  • The Quality Coordinator also participates in the care management and quality incentive programs.

2. Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above: (The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.)

  • Coordinate outreach work on quality incentive programs.
  • Assist with other clinical quality projects as needed.
  • Perform under minimal supervision with accountability for specific department goals and objectives.
  • Analysis of population health data.
  • Other duties as assigned.
  • Receive and respond to monthly UDS and other Data reports with proactive programs to improve the metrics as they are in alignment with the strategic goals.
  • Attend all monthly care team meetings to present data, encourage participation in programs, and receive feedback.
  • Train and supervise population health advocate and interns.
  • Review applications for volunteer and temporary positions in Quality.
  • Initiate and execute population health outreach efforts
  • Supply supporting data to grant-makers in accordance with their requirements.
  • Make PowerPoint presentations to various committees and boards about our programs and progress toward goals
  • Create encouraging presentations for all-staff and team meetings and present them as directed.
  • Make presentations to outside organizations as requested.
  • Audit charts to assure compliance with new workflows and protocols
  • Work with IT on making patients lists, sending out MyChart messages, bulk mailings and bulk ordering.
  • Work with marketing on other outreaches such as text messaging
  • Provide clinical information as requested by marketing, billing, and others.
  • Create and send clinical newsletter to all staff periodically as requested.
  • Attend committee meetings and evening events as needed.
  • Support or lead the implementation of quality incentive programs.
  • Audit care management charts for completion.
  • Implement and support protocols around clinical problems such as following up on referrals, management of abnormal tests and bringing patients up to date with preventive screenings.
  • H elp implement major institutional cultural shifts as requested, such as the upcoming emphasis on preventive care.
  • C reate or secure health promotion and patient education materials; collaborate with local community resources and marketing.
  • Assist with special programming as requested.

3. Qualifications:

A. Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications:

(To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Bachelor's degree required: Master's Degree preferred.
  • Excellent interpersonal and organizational skills.
  • Ability to establish and maintain effective working relationships with staff, patients and the public.
  • Ability to work independently with minimal supervision.
  • In-depth computer skills: Microsoft Office Suite (particularly excel); data analysis and database management; EMR.
  • Clinical or healthcare experience preferred.

B. Essential Physical Demands and Working Environment:

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Ability to see, communicate, hear and utilize electronic communication devices.
  • Demonstrated ability to walk, sit or stand for long periods of time.
  • Work environment is stressful at times

C. Previous experience that is necessary background to qualify for this position:

  • Two year's public health experience preferred.

REPORTS TO AND EVALUATED BY: VP, Performance Improvement

Cleveland, Ohio, United States of America
HR & Recruiting Manager
7/16/2018 2:30:06 PM

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