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Winter Park, Florida - USD Full Time Posted: Wednesday, 16 May 2018
 
 
Responsibilities:
  • Resolve customer issues accurately and efficiently and to the satisfaction of the customer. Insure that the solution enables the customer to work productively with minimal additional disruption.
  • Respond to and track requests and ensure issues are moving forward and are solved in a timely manner.
  • Stay informed as to application changes, system changes and/or scheduled downtimes and communicate them to the organization as necessary.
  • Provide follow-through to ensure issues and problems reported to the Helpdesk are resolved to the user s satisfaction.
  • Perform other duties as assigned.
Qualifications:
  • High school graduate or equivalent.
  • 2+ years experience working with people on the phone or in person, resolving technical issues, preferably in a corporate environment.
  • Working knowledge of computer software, hardware and technology at a component level is required.
  • Ability to install and configure windows workstation.
  • Proficiency with Microsoft Office products.
  • Ability to lift up to 25 pounds and move PCs and other equipment.


Winter Park, Florida, United States of America
IT
Graduate
USD
Holiday Retirement
Holiday Retirement
JS2365_A91D5FFA1D6A9B1B287F86444095800B/418204834
5/16/2018 1:49:40 PM

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