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Lakewood, OH Full Time Posted by: Cleveland Clinic Posted: Wednesday, 15 September 2021
 
 

Responsibilities:

  • Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
  • Responds to patient call lights in a manner that expedites appropriate follow through.
  • Makes rounds on patients throughout their hospital stay.
  • Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
  • Assists with processing patient admissions, transfers and discharges.
  • Provides concierge service to assist patients and families with way finding and directs them to available resources.
  • Assembles and maintains patient medical records and other documents related to patient care.
  • Assists with unit clerical functions.
  • Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Other duties as assigned.

Education:

  • High School Diploma or GED required.
  • College degree preferred.

Certifications:

  • None required.

Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Minimum 1 year experience in a customer service-related role.
  • Prior job experience with typing or computer training or equivalent coursework.
  • Microsoft Office experience preferred

Physical Requirements:

  • Requires full range of motion, manual and finger dexterity and eye-hand coordination.
  • Requires frequent data entry, standing and walking for extensive periods of time.
  • Requires normal or corrected speech, hearing and vision.
  • Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Schedule: Full Time

Lakewood, OH, United States of America
Healthcare
Click apply
NT1190388455
9/15/2021 4:24:32 PM


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