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Ipswich MA Full Time Posted: Tuesday, 3 December 2019
Applicants must be eligible to work in the specified location

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation's largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

K-8 Inside Sales Representative

The K-8 Inside Sales Representative (K-8 ISR) primary duty is the management of EBSCO's customers. The ISR is directly responsible for servicing all existing business relationships, securing the renewal of all existing subscriptions as well as selling upgrades and additional products. The K-8 K-8 Inside Sales Representative is also responsible for generating new sales of EBSCO products and implementing and directing a growth plan for their territories in their assigned markets. This is an entry level position.

Primary Responsibilities:

  • Actively consult with our library partners to ensure their patron needs are being met through the acquisition of online reference databases
  • Direct sale of EBSCO Information products to assigned accounts. Sales may be achieved by individual effort, or in conjunction with assigned Field Sales Representatives (FSR)
  • Deal with customers on a very individualized basis, using own judgment and discretion to decide best course of action for every situation
  • Participate in the training of customers on EBSCOhost and EBSCOadmin through online demos
  • Achieve sales quota(s) for given fiscal year as determined and announced by Sales Management
  • Active in direct selling situations through telephone and email
  • Actively participate in forming and implementing marketing strategies for own territory
  • Create new, and modify existing, legal offers and contracts with customers
  • Participate in the pricing and planning of official offers: an understanding of the pricing system and the ability to customize it on a per case basis is essential
  • Actively work with Marketing Department to design marketing materials
  • Coordinate and formulate a plan of action for non-RSA territory coverage with EBSCO Subscription Services Field Representatives
  • Coordinate with Regional Offices, Regional Sales Managers (RSM) and Sales Manager
  • All functions that are designed and/or required to achieve sales quota(s) including the following: prepare quotes, forward literature, administrative data entry, set up trials
  • Actively deal with publishers as needed, usually with regards to pricing issues
  • Respond to ALL leads forwarded from the marketing department, within (5) business days
  • Enter orders and act as a liaison for billing, accounts payable between OE, ESS and customer
  • Actively deal with the updating of subscription information, correcting errors including those dealing with renewal rates, contact info and account designations and offer informative suggestions on systems and operations enhancements
  • Troubleshoot customer issues, respond to technical questions from customers, assist Technical Support Department with follow-up
  • Forward appropriate questions, problems, issues to Technical support and notify sales management of any outstanding issues
  • Actively d


    • 1+ year of sales experience in a non-retail enviornment
    • Bachelor's degree

    Preferred Qualifications:

    • Knowledge:
      • Ability to make first time (cold) calls, manage customer accounts, understand content and functionality as well as the understanding of on-line services as they pertain to information delivery
    • Skills/Aptitudes:
      • Due to the K-8 Inside Sales Representative's ability to commit EBSCO to various financial agreements, affect policy changes and formulate and make operations decisions involving the company the K-8 ISR must be able to think independently and make decisions based on the comparison and evaluation of relevant information: exercising discretion and independent judgment are essential
      • Time management skills are a must. The successful candidate must be able to prioritize multiple tasks
      • Excellent verbal and written communication skills are required
      • The ability to work independently, as well as in a team environment, is critical
    • Experience:
      • College degree is preferred
      • Job requires advanced knowledge, which allows ISR to analyze, interpret and make deductions from varying facts or circumstances

EBSCO Information Services is a company headquartered in the United States and the personal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with personal identifiable information, you fully understand and unambiguously consent to the transfer and the collection and processing of such information in the United States.

Ipswich MA, United States of America
EBSCO Industries Inc
EBSCO Industries Inc
12/3/2019 12:00:33 PM

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