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Whitehouse Station, NJ Full Time Posted by: Sunrise Systems Inc Posted: Saturday, 15 January 2022
Sunrise System Inc. is currently looking for Billing Customer Service Representative in Whitehouse Station, NJ with one of our top client.
Job Title: Billing Customer Service Representative
Job Id: 22-00465
Location: Whitehouse Station, NJ 08889
Duration: 6 months
Position Type: Hourly contract Position (W2 only)

  • When you grow, Client grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Client Personal Lines.
  • We're looking for Customer Service Professionals in our Whitehouse Station, NJ, Bethlehem, PA, Phoenix, AZ and O'Fallon, MO offices.
  • This role is for people who want to provide our agency partners and clients the best-in-class service experience they want and deserve!
  • You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.
  • Join our team to deliver personalized service that demonstrates the value of being insured by Client. Initial and ongoing training will include, but is not limited to, Client product offerings and all applicable systems and tools that will enable you to be a Champion of Service.
  • If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!
  • Note: This position has the option for teleworking and candidates who reside within 50 miles of Whitehouse Station, NJ, Bethlehem, PA, Phoenix, AZ and O'Fallon, MO offices will be required to come into the office once a month for team meetings
  • At Client, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being.
  • Client continually seeks to provide a workplace where everyone can be their authentic self.
  • Through Client's competitive benefits offerings and various training and development opportunities, we have you covered:
Job Responsibilities
  • Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
  • Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
  • Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Client products
  • Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
  • Maintain established levels of productivity, service, and quality standards within a fast-paced call center
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents
  • Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
  • Responsible for cross selling products to provide best and most beneficial experience for clients
  • Work overtime as needed
  • Complete additional tasks and other projects/duties as assigned
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
Qualifications & Skills
  • Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
  • Effective, strong, and service focused communication skills, both verbal and written
  • Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
  • Experience in a high-volume contact center with a strong focus on superior service is a plus!
  • Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
  • Track record of success in managing competing demands, problem solving and strong decision velocity
  • Client's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
    Client follows federal and state guidance and legal requirements regarding measures designed to limit the spread of COVID-19, including masking and social distancing where required by local mandates.
  • Measures may vary by Client location. Please note that we are requiring that all newly hired employees and contingent workers are fully vaccinated prior to their start date of employment.
  • Client is the world's largest publicly traded property and casualty insurer.
  • With operations in 54 countries, Client provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
  • The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
  • Client is proud to be an equal opportunity employer.
  • We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law.
  • Client celebrates diversity and believes it is critical to our success.
  • As such, we are committed to recruit, develop, and retain the most talented individuals to join our team.
Keerthana.S | Sunrise Systems Inc
Direct:732 272 0379|
Michael Peng
Direct: (732) 272 0265 | (see below)

Whitehouse Station, NJ, United States of America
Click Apply
1/15/2022 4:44:13 AM

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