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New York, New York - USD Full Time Posted: Thursday, 13 June 2019

Manager, Salesforce

Business Title: Manager, Salesforce Requisition Number: 42366 - 64 Function: Advisory
Area of Interest: State: NY
City: New York

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager in Customer & Operations for our Management Consulting practice.


  • Support project delivery and key business development activities in Customer Relationship Management (CRM) and Sales/Service Transformation
  • Lead highly skilled client and KPMG work teams throughout the project Systems Development Lifecycle (SDLC) by leveraging our approaches in CRM and Sales/Service Transformation
  • Participate in continual development and publication of thought leadership and service offerings
  • Assist directors with practice administration, including recruitment and interviewing of prospective candidates, resource allocation, career development of staff, and other people management decisions
  • Qualifications:

  • A minimum of five years of management/systems integration consulting experience (including Big Four experience) related to CRM delivery, sales/service process improvement and technology enablement, change management, and the Microsoft Dynamics CRM and/or platform, within diverse industries
  • Bachelor's degree in a related field from an accredited college/university; MBA is preferred
  • Salesforce certification(s) required
  • C-Level experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center/Customer Service capabilities, including the necessary experience with the Dynamics CRM and/or platforms
  • Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues
  • Travel may be up to 80-100%
  • Excellent written and verbal communication skills
  • KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

    GL: 4
    GF: 15292

    New York, New York, United States of America
    6/13/2019 12:43:04 AM

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