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Portland, Oregon - USD Full Time Posted: Thursday, 7 December 2017
 
 
  • Position Summary
      • The Associate Desktop Support Specialist role is the first level of a three level career path. This is a technical position, accountable for the technical aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.). The role of the Desktop Support Specialist includes day to day break/fix and coordination of end user computing, including, providing advanced systems support for department staff and end users taking ownership as needed to troubleshoot and resolve many system and application issues. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services.

  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Associates degree and/or equivalent experience/training
    • Good knowledge of desktop and business/technical support systems
    • Familiarity with ITIL standards
    • Good interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
    • Valid driver's license with acceptable MVR



Portland, Oregon, United States of America
IT
USD
Healthcare Source
Healthcare Source
JS2365_CCBAADD7C7BF65FAB26C456D3B35268B/313363635
12/7/2017 7:08:43 AM

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