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Redmond, WA Full Time Posted by: Jobs2Web (Posting) Posted: Wednesday, 13 January 2021


Location: Executive Briefing Center | Redmond, WA

Reports To: Operations Program Manager, EBC

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and Legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Content Team Business Planner provides administrative, planning and project management support to Microsoft's Customer Experience Content Team. This is a critical role supporting, creating and executing on work needed to drive activities for the Content Team.

Essential Functions & Responsibilities:

  • Act as the administrative liaison for the Content Team and Microsoft Technology Center (MTC) programs.
  • Coordinate logistics across programs and manage calendaring and scheduling requests.
  • Proactively manage requests for rooms and facility reservations, including MTC engagement requests.
  • Manage work streams across the Content and MTC programs to progress tasks forward and ensure milestones are met.
  • Plan and support team activities, including scheduling internal team meetings, taking meeting notes, capturing follow-up items, and sending out communications.
  • Become an expert with our internal reporting tools and work closely with our internal tools team. (Reporting, Topic Catalogue, Speaker Loyalty Program, etc).
  • Work with appropriate team members to resolve inquiries regarding Content, Tool Issues, or process questions.
  • Centralize suggestions and feedback captured from internal stakeholders.
  • Generate and distribute monthly metrics and reports of activities.
  • Organize key information and resources in OneNote and SharePoint.
  • Maintain all necessary role specific documentation; including but not limited to email templates and training manuals.
  • Partner with stakeholders across CET and other segments and maintain strong knowledge of the various programs ensuring cohesion, as well as, customization as needed.
  • Initiate and maintain strategic planning to keep pace with growth of industry, number of supported sites and evolving customer and stakeholder needs.
  • Nurture long term relationships among associates, clients, stakeholders, and other EBC teams fostering a strong team alliance, as well as, encourage high team morale.
  • Other duties as assigned.
  • Bachelor's degree or equivalent experience.
  • Able to quickly learn new internal systems and tools.
  • Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends. Proficient with Teams, OneNote, Outlook, SharePoint, PowerPoint, Word, Excel, Windows.
  • 3-5 years of experience in Customer Service and Business Administrative roles.
  • 2 years of project management experience.
  • Event planning certification; such as CMP or CSEP is a plus. Especially if no event planning experience.
  • Extremely professional and client focused. Able to interact with all levels of business clients.
  • Ability to prioritize and juggle multiple projects at once, including solid project-management and problem-solving skills, while following through on issues in a timely manner.
  • Excellent organizational, analytical and communication skills (both verbal & written).
  • Excellent interpersonal, organizational, anticipatory, planning and time management skills.
  • Able to work effectively under pressure within short time constraints, and in relatively ambiguous and complex situations.
  • Successful experience working in a team environment, building effective working relationships inside and outside of the group, accommodating work styles and perspectives of diverse individuals.
  • Must be process oriented, organized and have attention to detail, yet also be flexible.
  • Comfortable communicating with a global community; ie various cultures and languages.
  • Organized and task driven. Strong documentation and communication skills.

Work Environment:

  • Global \ World Class
  • Executive Level Guests
  • Business Professional
  • High Discretion
  • Limited Access
  • Rapid Evolution and Change

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 441855




Redmond, WA, United States of America
Office and Admin
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1/13/2021 11:15:17 PM

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