The Senior Research Director works alongside Senior Management, playing a key leadership role for the Redmond team and a key role in managing our client relationship. This individual manages a team of researchers responsible, who are responsible for revenue. The SRD provides senior level support and guides the team in up leveling insights and providing strategic guidance to our clients. The Senior Research Director for this role should expect to be involved in a wide range of projects, including complex cross-portfolio analysis and research on research.
Essential Duties and Responsibilities:
Ensure overall client satisfaction and manage client relationships
Build and maintain a role as trusted advisor and strategic partner with clients
Maintain a role as mentor and leader to a group of smart, driven researchers
Serve as a career mentor, coach and direct manager for more junior staff both on projects and for general career development
Maintain a continued drive toward quality
Demonstrate an ability to translate Data to Insights to Recommendations
Lead work to define and implement changes to research process flows as necessary to meet business and end user needs
Own day-to-day client account management, in addition to the day-to-day management of internal team
Must be able to present findings in a compelling story focused on answering key client business objectives
Experience and Skills:
A minimum of 10 years within the Market Research industry
Demonstrated success building trusted relationships with clients and internal teams Strong analytic skills with proven ability to contribute to methodology improvements
Outstanding client management skills; outstanding project management skills; excellent understanding of data analysis tools and techniques
Excellent interpersonal, verbal, and analytical skills
Experience in the technology industry a plus
Education:
Undergraduate degree in marketing, social sciences, or other related field, ideally with a quantitative emphasis on statistics or research methods
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!
