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San Antonio, TX Full Time Posted by: Wells Fargo Posted: Thursday, 14 January 2021
 
 
*Job Description* Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Balances exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. Customer contact is made though outbound and/or inbound calling to complete investigation. May also involve contacting third parties for research. May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolving merchant disputes in order to mitigate and/or recover losses. May be responsible for multiple claim types. Researches, reviews and analyzes more complex account activity and claims with higher risk and higher dollar transactions requiring research that involve multiple transaction channels and products to reach resolution using multiple systems and applications. Monitors and reviews more complex account activity and claims that can include high risk and high dollar transactions requiring research that may involve multiple transaction channels and products. Identifies patterns, anomalies and trends and may analyze findings to determine extent of suspicious or unusual activity and level of risk. Identifies and may participate in resolving control deficiencies in bank processes, procedures, customer or team member decisions and assigns loss accountability. As a subject matter expert and universally skilled specialist, may provide work direction and act as an escalation point for junior level team members in more complex situations. May manage daily work flow activities for operations team including staffing and production metrics. May participate in special projects. Start Date 03/01/2021 Off Sunday/with either Tuesday, Wednesday, or Thursday as second day off. Work Shift is 7:30a-14:00p, except Saturday shift is 8:00a-16:30p.*Required Qualifications* + 6+ months of customer service or military experience; or an AA/AS degree or higher + Bilingual speaking proficiency in Spanish/English.*Desired Qualifications* + Ability to execute in a fast paced, high demand, environment while balancing multiple priorities + Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information + Ability to navigate multiple computer screens while working on the phone + Excellent verbal, written, and interpersonal communication skills + Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment + Strong attention to detail and accuracy skills + Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss + Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important + Customer service focus with the ability to listen to customer needs and recommend solutions + Intermediate Microsoft Office (Word, Excel, and Outlook) skills.*Other Desired Qualifications* + Previous experience working debit card, Pin & ACH claims..*Job Expectations* + Ability to work additional hours as needed + Must be able to attend full duration of required training period + Ability to work nights, weekends, and/or holidays as needed or scheduled.*Salary Information* The salary range displayed below is based on a Full-time 40 hour a week schedule..*TX-San Antonio:* Min: $33,300 Mid: $37,800.*Street Address*.*TX-San Antonio:* 1560 Cable Ranch Bldg A - San Antonio, TX.*Disclaimer* All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation..*Company:* Wells Fargo.*Req Number:* 5559969.*Updated:* 2020-12-29 21:28:27.476 UTC.*Location:* San Antonio,Texas

San Antonio, TX, United States of America
Other
Wells Fargo
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JS787_1411884645
1/14/2021 11:03:52 AM


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