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San Francisco, California - USD Full Time Posted: Tuesday, 13 August 2019
Job Description

Under the general direction of the Information Systems Manager, this position provides system support during implementation and ongoing support after implementation including report writing, configuration, routine inquiries and user support for the District's various enterprise technology
systems. The Business Information Systems Engineer works with end-users, vendors, and members of the Information Systems Department to identify, analyze, and resolve systems issues and provide maximum capability and satisfaction to users.

There are two vacancies in this position. The first of these positions will be responsible for supporting the INIT computer-aided Dispatch/Radio system. The second position will be responsible for supporting the Maximo and EJ Ward systems.

Serves as a technical lead of the enterprise application.
Focused on delivering excellent customer service.
Adhere to incident, problem, change management, and other Information Systems best practices.
Plan, organize, direct and coordinate the ongoing automation and usage of the district-wide application systems.
Develop and maintain user and technical knowledge of application systems.
Serve as the liaison between application system users, vendor provided help desk as well as the Information Systems Department.
Plan, co-ordinate and test system upgrades.
Fulfill users various data mining requests.
Support the various large interface integrations between the application systems and fixing data problems that occur in these interfaces.
Develop and provide user training for all modules of the systems.
Writes user documentation, provides user information, procedures, and training materials in a variety of formats as needed.
Develops a knowledge base of problem symptoms and solutions to improve the timeliness of problem resolution.
Identify unused system functionality and present opportunities for improvement of business processes using this functionality.
Continue to monitor and stay current on new features contained in new releases of the software.
Recommend and implement software upgrade paths.
Develop relationships with other agency users of the applications.
Maintains strong technical competence in Microsoft Office products such as Access, Excel, Word, Outlook, Project, and PowerPoint.
Other duties as assigned at the direction of the Information Systems Manager.
Know and follows the safety and health rules and safe working practices applicable to the job.

Company Description Based in San Francisco, the Golden Gate Bridge, Highway and Transportation District operates the Golden Gate Bridge, and two public transit systems: Golden Gate Transit buses and Golden Gate Ferry. Last year, 38 million vehicles crossed the Golden Gate Bridge and over 9 million customers rode the transit systems.

San Francisco, California, United States of America
Golden Gate Bus
Golden Gate Bus
8/13/2019 6:33:39 PM

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