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San Francisco, CA Full Time Posted by: Jones Lange LaSalle Posted: Tuesday, 23 February 2021

Leadership role responsible for ensuring the delivery of Data Center FM/IT Services Operations for dispersed regional or divisional portfolio related to enterprise, colocation, hyperscale and edge computing. The role supports sales, solutions, due diligence, transitions, operations and compliance of data centers across a region or division focusing on expanding the services line while ensuring profitability and growth targets.

Essential Duties and Responsibilities:

Provide data center operational direction/leadership at the account/divisional/region level to advance Data Center capabilities and JLL market share in FM and IT services while promoting DC lifecycle products

Responsible to enable growth within global data center sector service line

Build strong working relationships with key client representatives and promote JLL's DC Management expertise that covers FM Ops, Consulting, Transaction Management or Leasing and Project Management.

Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Center FM

Lead large teams of indirect and direct employees influencing business outcomes for the data center/CEM global service offering

Responsible to drive operational excellence within a region of critical accounts focusing on financial and operational performance/compliance

Actively participate in Engineering Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis so as to support the Engineering platform and strategy.

Responsible to drive a culture of 100% data center uptime managing KPIs according to JLL contractual parameters exceeding customer expectations

Ownership of account deployments impacting financial profile and operational delivery

Support data center business pursuits with divisional and regional business ensuring targets are achieved

Coordinate between Solution Development, Engineering Operations platform, Transactions Management, Project Management and provide a key linkage between the wider JLL organization and client representatives.

Provide data center solutions and new business transition support leading complex engagements and transformation programs in high risk environments.

Provide technical advice and consultancy to clients and the JLL DC facilities management and Engineering Operations teams as required. Attend QBRs for major data center accounts

Monitor market trends and changes to ensure that JLL provides industry best practice in the delivery of DC FM Operations

Drive deployment of data center products and support post-deployment and feedback loop.

Provide input to strategic data center product bundle to enhance JLL Data Center capabilities.

Provide ownership of all DC/CE managed space within a designated area.

Leadership of our all data center best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence.

Act as subject matter expert and single point of contact for data center operational management within your assigned responsibility.

Development and deployment of strategic tools and processes necessary to support an industry leading data center program focused on 100% uptime.

Advance market position with analytics of mission critical applications and processes to digitize CE data.

Leadership of our all data center best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence.

Consult with clients and account leadership with all aspects of data center operations, management, account expansions and design.

Lead critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.

Maintain effective communications with external and internal clients, technical personnel and key management

Position could require up to 40% travel.

Sound like you? To apply you need:

Bachelor of Science degree or equivalent

Minimum of 15 years data center operations experience related to FM or IT service delivery

Minimum 8 years driving business line expansion in a high growth market

Ability to drive multiple accounts within a division or region with values ranging from $20-100M

San Francisco, CA, United States of America
Click apply
2/23/2021 5:15:51 PM

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