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Tampa FL Full Time Posted: Saturday, 9 November 2019
Applicants must be eligible to work in the specified location

Job Location: United States: Tampa: Florida

Role Value Proposition:

MetLife, at the Executive level, has placed a high priority on the development of a top tier Insurance industry Global Operations Risk Framework within the Global Operations Risk Management organization in Global Technology and Operations (GTO). This is a great opportunity to contribute to the development and implementation of the risk framework in a large, global institution and influence how the organization views risk. You will partner closely with business stakeholders and other corporate functions, including Corporate Risk Management, Internal Audit, Compliance, and Technology in the development and ongoing execution of the framework, while leading a team of risk professionals. The Global Operations Risk Management organization is focused on the measurement and monitoring of risk within Global Operations and understanding how the risk landscape continues to evolve over time to ensure that the risk framework is continually addressing emerging risk.

Key Responsibilities:

  • Support the implementation of the Global Operations Risk Management framework, while aligning with the Enterprise Risk Management agenda.
  • Support the development of risk, compliance, and control metrics/indicators, alignment to performance metrics, and implementation of near-time dashboard reporting.
  • Proactively identify and monitor the risk (inclusive of emerging risk) and control environment through execution of and leveraging existing risk assessments and continue to mature risk assessment capabilities.
  • Support business capabilities globally to implement a sound risk and internal control environment.
  • Identify, assess and escalate issues and challenges encountered while executing upon the Global Operations Risk Management agenda, providing recommendations for resolution.
  • Proactively manage issues, loss events, and root cause analysis process (remediation/tracking/monitoring/reporting).
  • Support the execution of cross-region risk and compliance initiatives, implementing required changes with Audit and Compliance and coordinating efforts across the business areas and technology.
  • Assist with adopting a continuous improvement mindset in the embedding of operational excellence principles.
  • Communicate department strategy/vision effectively to staff and partners.
  • Influence cross regional partners and support Operations leaders in executing risk management practices.
  • Coordinate and collaborate, in a Matrix environment, while building strong relationships, with Audit, Corporate Risk, Compliance, Operations Capability/Regional partners, and others as appropriate.

Essential Business Experience and Technical Skills:


  • 10+ plus years of Risk Management or related Internal Audit/Risk & Control Environment experience, with progressive responsibility, preferably in the financial services industry (insurance)
  • Prior experience in audit, internal control evaluation, and/or creation and oversight of control test plans preferred
  • Experience in development and implementation of operational risk frameworks, including technical data management
  • Strong interpersonal and teamwork skills - including oral and written communications, relationship building, collaboration, and influencing - across a broad range of levels in the organization
  • Problem solver with the ability to translate information into actionable recommendations
  • Customer service orientation
  • Demonstrated ability to work independently with flexibility, in consideration of established parameters, and focus in a dynamic and often ambiguous environment
  • Demonstrated experience in managing and delivering on multiple high priorities.
  • Demonstrated ability to deliver high quality results/work-product in a timely manner
  • Disciplined and organized approach to execute a process and related methodology consistently, while identifying nuances for consideration
  • Experience leading and motivating small teams to deliver on goals
  • High School Diploma


  • Bachelor's Degree in Accounting, Risk Management or related field
  • CPA/CIA or other related certification
  • Knowledge of GRC technology: Open Pages, Archer, etc.
  • Understanding of latest risk trends in financial services
  • Knowledge of Global Operations processes in a financial services environment
  • Experience working with operations in U.S., Mexico, Japan, China, S. Korea, Gulf, or Chile and ability to speak these languages


less than 10%

“At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 112123

Tampa FL, United States of America
11/9/2019 6:10:06 AM

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