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Windcrest TX Full Time Posted: Saturday, 9 November 2019
Applicants must be eligible to work in the specified location

Job ID: 159481

Halfen USA, a CRH company, is the American arm of Halfen GmbH Germany, a world class engineering and manufacturing company with over 80 years history. From our traditional base of high-quality construction products for the building and civil engineering sectors, we are also designing, manufacturing and supplying off the shelf mechanical and structural connection solutions to blue-chip industrial companies worldwide. Halfen quality products are used in many construction sectors reaching from high rise buildings such as Burj Khalifa in Dubai, or the New World Trade Centre to tunnels and into high safety relevant projects such as nuclear power plants all around the globe.

Job Summary

Interact with current and potential customers to provide a timely response to inquiries, quotes, orders and issues regarding products and services. Work closely with departmental teams, such as sales, production and engineering, to ensure customer satisfaction and uphold the integrity of the company.


  • Respond to requests (inquires, quotes, orders, issues) with prompt communication via phone, email, mail
  • Record concise and accurate details for each request in company database (CRM)
  • Analyze requests for response, and/or forward to appropriate company respondent
  • Prepare quotes and process orders, returns and replacements using appropriate processes and procedures
  • Assist on the followup of open quotes to convert to sales
  • Work proactively with departmental teams as needed to fulfill customer requests
  • Conduct followup on requests, make data adjustments, and inform appropriate team members Coordinate customer account set-up and handle credit card payments
  • Provide information on product line and services, pricing, delivery, and drop ships
  • Handle inbound and outbound calls to assist in generating prospective customer leads
  • Participate in departmental tasks and projects as assigned

Required Education/Experience/Skills

  • 2 year college degree or equivalent higher education academic hours required
  • 2+ years of experience in customer service
  • Excellent verbal and written communication skills
  • Interpersonal skills to work well with internal and external customers
  • Computer skills with proficiency in Microsoft Office and CRM Database
  • Attention to detail with project management skills and ability to multi-task
  • Ability to build long-term relationships with customers
  • Problem solving ability to handle comprehensive issues
  • Team player who takes initiative in responding to requests and projects

What CRH Americas Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Halfen USA, a CRH company, is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .

Windcrest TX, United States of America
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11/9/2019 6:51:40 AM

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