We are looking for Voice/Customer Support/Agent - Azcapotzalco, Mexico. Permanent Pre-requisite: B2 and/or C1 level of English proficiency. Minimum 6 months of experience as a bilingual customer service agent. Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12). Job Responsibilities: Engage in retention efforts to ensure customer satisfaction and loyalty. Resolving billing issues raised to ensure customer satisfaction and loyalty. Utilize cross-selling techniques to...  more ->