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Job Details

 

Service Desk Analyst (Contract)

Location: Chippenham, Wiltshire Country: UK Rate: Up to £120 per Day all inclusive
 
My client is urgently looking for an experienced Service Desk Analyst to join an existing team in a busy support environment for an initial 4 month contract. The team provides first-line support across multiple offices covering desktops, operating systems, applications, laptops, mobile devices etc.

The technology environment is based around Microsoft systems (both desktop & server), ITIL Service Desk processes, desktops. Thin Client and mobile devices. My client is looking for someone who has worked in a similar ITIL service desk environment with strong technical skills aligned with excellent communication skills.

This team is responsible for providing first-line support ensuring all calls are logged and managed through to conclusion. Unresolved incidents to be escalated to 2nd & 3rd line teams though the ethos of the team is to resolve as many incidents as possible. There is a high level of engagement with the 2nd & 3rd line support teams and there are opportunities to progress within the company in the future.

This is an urgent contract role and my client is looking for someone who can start early July. For additional information please forward your CV, in the first instance, to Stephen Harris at NetworkEMEA


Posted Date: 18 Jun 2019 Reference: JSJ6963 Employment Business: Network ERP & IT (EMEA) Limited Contact: Stephen Harris