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Job Details


1st Line Support (Permanent)

Location: Leeds Country: UK Rate: £20k - £23k per annum

1st Line Support/Service Desk/Help Desk/IT Support

1st Line Support Technician
Leeds City Centre
Up to £23,000

Your new role
Working for a professional services company based in Leeds City Centre, my client is currently looking for a 1st Line Support Technician to join their busy and vibrant team.
Supporting over 4000 IT users, you will be answering first line calls in a calm and professional manner.
You will be customer service focussed and a clear communicator.
Responsible for all aspects of first line support to a busy business
Dealing with high volumes of technical queries
Working with the business to resolve queries in a fast-paced environment
Working to a high degree of accuracy

Experience needed
Positive, proactive individuals who take pride in delivering a high-quality output
Experience of providing first line IS support
An ability to communicate effectively with non-technical staff
A willingness to go the extra mile to exceed stakeholder expectations ITIL qualification desirable
Previous experience of working in an IS service desk environment is essential
Passionate about supporting, advising and helping businesses achieve their potential, you'll be someone who wants to make a difference and shape your career and a Vibrant Economy.
You should be focused on self-development as well as having the desire to coach, mentor and develop your colleagues.

This role is Monday - Friday. Working on a shift-rota, you need to be available to provide IT support between the hours of 7am and 7pm. Shifts vary from 07:00 - 15.30, 08:00 - 16:30, 09:00 - 17:30, 10:30 -19:00.

What to do now
Call Jon Walters for more information or click 'Apply'.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Posted Date: 19 Jun 2019 Reference: JS-3618946 Employment Agency: Hays Specialist Recruitment Contact: Jonathan Walters