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Job Details


2nd Line Support (Permanent)

Location: London Country: UK Rate: £30k - £35k per annum

2nd Line Support- London- £30,000- £35,000

My client is looking for an experienced 2nd Line Support Technician to provide general support via phone, email and face-to-face to maintain all existing IT functions.

Key Responsibilities:

Maintain Helpdesk Tickets and provide point of escalation where necessary
Installation and configuration of Hardware and Software.
Monitor corporate network and assist with any troubleshooting of network issues.
Installation & setup of new stores, infrastructure, software and services.
Liaise with external suppliers and partners to diagnose complex issues and escalate where necessary.
Provide technical knowledge and experience to IT Department projects


Excellent understanding of IPv4 networks, and real world experience with setup, configuration and troubleshooting of IP Networks.
Proficient with Configuring and Troubleshooting Microsoft Windows 7, Office & Desktop Environments
Good knowledge of Windows Server 2008 R2, 2012, 2012 R2.
Ability to communicate key points clearly, concisely and accurately to all levels.
Enthusiastic, self-motivated and hungry to learn.
Can Do Attitude, ability to get the job done and improvise where necessary
Sound understanding of Active Directory, DNS, DHCP, VPN, Group Policy, Exchange 2010 and related technologies.
Server Virtualisation (HyperV, VMware)
Backup Solutions Veeam, Symantec, Datto

If you would like to hear more about this opportunity then please apply with an up-to-date CV and I'll be in contact soon.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Posted Date: 18 Jun 2019 Reference: JS-18.6.19 Employment Agency: Huntress Search Ltd - Technology Perms Contact: Jack Sharkey