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Job Details

 

IT Demand & Production Planning Manager - IT Service (Permanent)

Location: Hove Country: UK Rate: £55k - £65k per annum
 

The Demand and Production Planning Manager supports diverse portfolios of IT services that support customers across the wider L&G business.

They will produce a consolidated view of L&G Business Demand to inform decision making.

Client Details

One of the world's largest insurance and investment management organisations, with worldwide assets under management of £1 trillion.

Description

The Demand and Production Planning Manager supports diverse portfolios of IT services that support customers across the wider L&G business. They will produce a consolidated view of L&G Business Demand to inform decision making.

This role will ensure project/changes that may impact the customer organisation are understood and customers are represented in the appropriate forums.

This role may be asked to contribute to enterprise led projects to ensure that proposed changes to the landscape are thoroughly planned and the delivery of our Service portfolio will continue to operate effectively.

Key Accountabilities:

  • Manage the pipeline of demand that is coming through from the broader business, Group IT and maintenance and currency projects. Conduct impact analysis and prioritisation of projects as they come through the pipe.
  • Maintain holistic oversight across all platforms as to what is coming through the pipe, to ensure capacity can meet demand, in the form of a formalised Demand plan.
  • Managing demand tension between business change and Group IT change, whilst maintaining ongoing support for BAU growth. Liaise across the Business to determine the volume of desired change.
  • Responsible for ensuring the Service Catalogue is up to date, accurate and exhaustive.
  • Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity.
  • Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve.
  • Define, develop and deliver processes and systems to ensure a consistent and good level of service

Profile

  • IT Infrastructure, including in-depth understanding of associated technologies and architectures.
  • Good knowledge of ITIL (ITIL Foundation Certificate or ITIL Managers Certificate preferred).
  • Key experience of IT Service Management in an enterprise environment.
  • Experience of working in highly regulated environments, ideally within UK Financial Services would be highly desirable.
  • Good knowledge of ITSM tools (ideally ServiceNow)
  • Strong senior level stakeholder engagement stakeholder (internally and third-parties)
  • Proactive and forward-thinking, while driving continuous improvement
  • Looking to work in a greenfield IT for IT estate, where digital and user experience is at the centre of the business strategy

Job Offer

Permanent role, Hove based

Paying from £55,000 - 65,000 base salary + Excellent Bonus + Competitive Benefits


Posted Date: 25 Jun 2019 Reference: JS-14020535/001 Employment Agency: Michael Page Technology Contact: Luke Pulsford