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Job Details


2nd Line Support Engineer (Permanent)

Location: Altrincham Country: UK Rate: Up to £25k per annum + Holidays, Pension, etc...

2nd Line Service Desk Technician/Help Desk/Support Engineer/Service Desk/Manchester

A brilliant opportunity has become available for a Service Desk Support Officer to join our growing family hear a Rullion. This is a great opportunity to join our growing, dynamic organisation working with a friendly, skilled team where you will be well looked after and encouraged to learn, progress and grow within your role.

Who are we?

At Rullion, We Place You First.

Since 1988 we have been helping UK businesses and public-sector organisations to recruit exactly the right people for specialist permanent and temporary roles in IT or Business Change.

We use our recruitment expertise and extensive contact networks to create superb client-candidate matches right across the broad spectrum of industry sectors we serve, including Defence and Special Projects, Finance and Banking, IT and Telecoms, Outsourcing, Retail and Utilities.

Throughout our organisation, we employ individuals whose expertise and accreditation's in their chosen specialism helps them to deliver a more knowledgeable and insightful service. From our consultants and account managers to the administration teams that help us to function efficiently and smoothly, all of our people share the professionalism and commitment that is a hallmark of the Rullion name.

We also invest the time it takes to nurture and train our people, and our Industry Sector Specialists deliver more effective recruitment solutions in IT and Business Change because of their vast expertise in their specialist areas of work. The fact that Rullion enjoys industry-leading levels of staff retention is one more reason to put your trust in us.

Unbeatable results, every time.

The Role?

You will be responsible for providing high quality, efficient and effective technical systems support to all workers within the Rullion Group of companies, under the management and supervision of the Service Desk Manager.


  • Assist in maintaining the integrity, availability and reliability of all Rullion's systems.
  • Regularly review all requests and issues logged on the Service Desk system, with a view to providing an efficient and effective resolution to each, according to priority.
  • Respond to telephone requests for support from users unable to log requests using the Service Desk system's self-service facilities, eg due to network or PC problems.
  • Read and practise all relevant Service Desk procedures and standards, as published by the Service Desk Manager to ensure a consistent service is provided.
  • Ensure that best practice standards are observed.
  • Undertake site visits as and when required.
  • Be prepared to work out of hours on occasion, as necessary

What will you need?

  • A minimum of 1 years 2nd Line IT Support experience, preferably within a fast-paced environment.
  • Strong troubleshooting skills and confident approach to remote and phone support
  • Great communication and customer service skills
  • Understanding of wired and wireless networking including hardware and configuration
  • Excellent Windows 7 & 10 OS and Microsoft Office suite knowledge
  • Knowledge of administering Windows Server
  • Experience of user setups including Active Directory & Microsoft Office 365
  • Experience of setup of and troubleshooting user issues with desktops/laptops/Thin Client hardware
  • A confident and friendly personality with a keen and professional approach to work
  • Enthusiasm for learning and improving their skills and knowledge
  • Excellent organisational skills, be able to prioritise, finish what you start, manage time, document key actions and follow up
  • Passion and excitement regarding work with a self-motivated, can-do attitude and the willingness to go the distance to get something done


  • Powershell Exposure
  • Experience with Sharepoint
  • DR (Disaster Recovery)
  • CRM (Salesforce, Jira, Zendesk, Frechdesk, Response 1)
  • Cloud Experience (Azure, AWS, Google Cloud Platform)
  • Video Conferencing Exposure (Skype, Zoom, Hipchat, Cisco Webex, GoToMeeting

In return you will be offered a position in a great organisation with a people first culture, along with a competitive salary & benefits.

If you have a passion for technology and are looking to join a growing and high-achieving IT Support Team, please apply with your up-to date CV for consideration.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Posted Date: 23 May 2019 Reference: JS-KT - R - SDSO Employment Agency: Rullion Ltd Contact: Kieran Tudsbury