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Job Details


Service Desk Analyst (Permanent)

Location: Peterlee Country: UK Rate: £18k - £22k per annum + On call allowance & Progression

Service Desk Analyst
Up to £22,000

The CPS Group are currently working with a growing company based in Peterlee. The business is going through an exciting period of growth and as a result have an exciting opportunity for a Service Desk Analyst to join their business. This opportunity would highly suit an individual who has worked within a 1st line/Helpdesk position who is looking for a new challenge. If you enjoy solving problems working within teams then this could be the role for you!

Offering a generous salary and benefits package with a great progression path, my client are looking to attract people who consistently strive to give excellent service and are hungry to further their career. The most important thing here is attitude and the ability to learn new skills.

The ideal person will have experience with most of the following:
* Windows 10, OSX, Mobile Devices (Android, iOS)
* Experience in a helpdesk ticketing environment
* Microsoft Office
* Setting up of new equipment (Desktops, Phones and Servers)
* Office 365 Administration
* Office 365 Applications - Word, Excel, PowerPoint, Outlook
* Excellent customer service experience
* Enthusiastic and a 'can-do' attitude.
* Administering Encryption Solutions for Desktops

There is also the potential to have a £2,500 p/a uplift whilst working on an on-call rota.

For more information please send your CV to (see below)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website

Posted Date: 15 Nov 2019 Reference: JS-J17721 Employment Agency: CPS Group (UK) Ltd Contact: Sara Parry