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Job Details


First Line Support Technician (Contract)

Location: London Country: UK

1st Line IT Support Engineer/Service Desk/1st Line IT Support Technician - 12 Month Contract - London - £ NEG

We are currently recruiting for a 1st line It Support Technician to work with our Head Office Group IT team. This is an exciting opportunity to get on board with an evolving team and assist them towards delivering services in line with the organisations needs and supporting the business objectives.

The service desk team is a core team within the business, as it is the first point of contact for our clients and is heavily involved in the delivery of timely and effective technical solutions. As a 1st line engineer you will be an integral part of the team, as you will need to work quickly and efficiently to understand issues, troubleshoot problems, provide resolutions or handover to the appropriate teams.

Key Responsibilities include:

  • To provide first line technical support via telephone, remote access and on-site as necessary.
  • To maintain user accounts and users as required.
  • To accurately log all actions for future reference.
  • Installing, Upgrading and replacing core hardware and software.
  • Diagnosing and resolving hardware/software problems and configuring PCs
  • To maintain data configurations across relevant systems.
  • To work within the relevant legislations, policies and procedures.
  • To maintain a first-class level of customer service ensuring that all requests are treated efficiently and in an appropriate manner.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer ASAP.

About you:

  • Excellent communications and customer service skills.
  • Microsoft Desktop and Server operating systems.
  • IP & Network troubleshooting experience
  • An in-depth understanding of IT systems (Servers, networks)
  • A committed can-do attitude
  • Experience of using appropriate IT technology, methods, principles and equipment such as;
  • Mac
  • Win8/Win10
  • Cisco Phone Systems
  • MS Sharepoint
  • Active Directory

Does this sound like the next opportunity and challenge for you?!



g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

Posted Date: 20 May 2019 Reference: JS-IS1 Employment Business: G2 Recruitment Solutions Contact: Sammi Harb