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Job Details

 

ServiceNow Administrator (Permanent)

Location: London Country: UK
 

This new and exciting opportunity to play a key role in the End-to-End development of the ServiceNow capability.

The role

  • Maintaining the integration of key interfaces with ServiceNow via agreed transfer methods eg automated/scheduled tasks, manual data imports etc.
  • Regularly reviewing and updating documentation eg support documentation, interface/workflow details, training/user guides, etc
  • Day to day delivery of administration, maintenance, release and support activities for ServiceNow with a team of associates.
  • Overseeing the roadmap for ServiceNow.
  • Planning, testing and implementing upgrades to ServiceNow versions in conjunction with vendor release and patching cycles.
  • Identify and implement developments and enhancements of ServiceNow in line with organisation, vendor and ITIL standards and best practices. Essential
  • Experienced at ServiceNow configuration, Scripting (JavaScript), workflows and customisations. Especially within Security Operations and Governance Risk & Compliance module implementation.
  • Excellent communication skills with the ability to explain complex issues succinctly and with clarity, both in writing and orally.
  • Ability to develop and maintain excellent relationships with external and internal customers.
  • Can show capability to manage a variety of competing tasks and issues, prioritising appropriately and escalating where necessary.
  • Experience of working to a SIAM Operating Model in a multi or out-sourced IT Supply Chain Model.
  • Encourages a culture of sharing information as required and ensures they share and receive information effectively.

Desirable

  • Advanced ServiceNow Certification
  • Experience of a SIAM Operating Model in a multi or out-sourced IT Supply Chain model.
  • ITIL V3/V4 Service Lifecycle Intermediate or higher.
  • Experience of structured Project Management methodology and associated qualifications ie PRINCE2, AGILE etc.
  • Implementation experience with the following ServiceNow modules

Benefits

  • An opportunity to gain an in-depth insight into regulated industries and relevant regulations.
  • An opportunity to tackle a challenging, interesting and varied portfolio of work, working with colleagues from across other divisions
  • An opportunity to be innovative and contribute to an evolving area.
  • Working with senior management to assist them in decision making.
  • Broadening of skills and knowledge of one or more sectors of the financial services industry.
  • An excellent strategic understanding of what the is about, its strengths and weaknesses.
  • Interesting and fast-moving work in a friendly, goal-orientated environment with a supportive mana

Posted Date: 09 Apr 2020 Reference: JS Employment Agency: Brookwood Contact: Justine Marjoram