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Head of Service Desk/Support EMEA As a key member of our global technology team, you will be responsible for managing the Helpdesk teams in both the UK and Europe, ensuring a seamless delivery of customer service excellence in a financially regulated environment. Your primary objective will be to understand the business needs thoroughly and provide technical guidance to empower our workforce in their daily operations. You will play a crucial role in crafting and executing a comprehensive IT hardware and helpdesk strategy on a global scale. Your objectives will include developing strategies... more ->
2nd Line Desktop IT Support Engineer (12-Month Contract) Location: Cambridge, Onsite Healthcare Inside IR35 We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide essential support for our desktop infrastructure, ensuring the smooth operation of our IT systems. This role requires expertise in Windows 10, Active Directory, Office 365, and familiarity with SCCM. Knowledge of mobile device management solutions is highly desirable. If you are proactive, customer-focused, and have a passion for resolving... more ->
Lead AV Engineer We're seeking a proactive AV Engineer to join a engaging team and ensure seamless on-site installations and client satisfaction. If you're passionate about delivering top-quality service and have a knack for technical intricacies, this role is for you. Key Responsibilities: Execute on-site installations, ensuring impeccable integration of Company-deployed equipment and other manufacturer products when necessary. Perform comprehensive commissioning of all equipment at client sites. Conduct client training sessions to ensure smooth operation and understanding of installed... more ->
AV/Network Support Join a dynamic AV Client Services team, playing a vital role in delivering top-notch technical support to our valued clients worldwide. Here's what you'll be doing: Assist clients with technical support needs, whether through our Helpdesk or on-site, ensuring timely resolution of reported faults. Prioritize efficiency and effectiveness in resolving client issues. Take ownership of client requests, ensuring they receive the appropriate level of support according to their maintenance agreement. Foster strong client relationships by providing expert technical assistance via... more ->