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Brentwood, Essex, UK
£20k - £25k
Permanent
Sales and Marketing, Healthcare, Customer Services
Creo Recruitment

Job Description My client is a fast-moving public health organisation with over 30 locations throughout the UK, and a Support Centre based in Brentwood, Essex. The group is clinically led with ambitious targets for significant growth. To support this growth, we now have a vacancy for a Customer Sales & Support Specialist to join our newly established contact centre. The role will form part of a small and friendly team, and the individual will help develop new business opportunities. The main focus currently is on private sector growth, whilst providing excellent customer service. Increasing...  more ->

04/08/2020 10:19:19
ASAP
JSCS3762
Warwick, UK
£14 PER HOUR
Contract
IT, Customer Services
Lorien

DUTCH & GERMAN SPEAKING Customer Service Analyst - Warwick £14 PER HOUR Our client, a leading provider of IT Managed services across the UK, require a Customer Service Analyst to work in their client offices based in Warwick on a contract basis. Customer Service Analyst Essential Skills: - Experience in Customer Service/Support roles - Customer Service - Experience working in a 1st line support role - Reliable - Hardworking - Excellent communication skills Customer Service Analyst Desirable Skills: - ITIL awareness If you are interested in the role of Service Desk Engineer/Service Desk...  more ->

04/08/2020 14:31:02
JS-50207688
Cardiff, Wales, UK
£150 - £170 Per Day
Contract
IT, Customer Services
Certes Computing Ltd

1st Line Customer Services Analyst Duration: 3 months Location: Cardiff Start: ASAP Rate: £150 - £170 per day IR35 Status: Outside The role will involve telephone contact with customers to resolve IT related queries, being part of a highly customer focused 24 x 7 Service desk. To ensure key customer service and support is delivered effectively and efficiently. Provide remote support for build and installation of Desktop Services managed through the ITSM Toolset and any associated projects. As a First Line Customer Service Analyst, you will be responsible for: Resolving technical issues, some...  more ->

07/08/2020 12:10:02
ASAP
JS-56873/001
Berkshire, UK
£55k - £62k per annum
Permanent
IT
Datasource Computer Employment

Service Architect - Permanent - Berkshire - £55,000 - £62,000 DOE - DV Cleared The Key Responsibilities of a Service Architect: Understand the customer's user base and IT operational structure Development of detailed end-to-end service designs: Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts Impact Assessment (IA) of current operating and governance models against scope of work; Identification of transition operating model where required Design of future operating and governance models Define, agree and implement pricing...  more ->

06/08/2020 16:10:54
ASAP
JS-J8406
Hampshire, UK
£55k - £62k per annum
Permanent
IT
Datasource Computer Employment

Service Architect - Permanent - Hampshire - £55,000 - £62,000 DOE - DV Cleared The Key Responsibilities of a Service Architect: Understand the customer's user base and IT operational structure Development of detailed end-to-end service designs: Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts Impact Assessment (IA) of current operating and governance models against scope of work; Identification of transition operating model where required Design of future operating and governance models Define, agree and implement pricing...  more ->

06/08/2020 16:15:15
ASAP
JS-J8406
Edinburgh, Scotland, UK
Up to £400.00 per day
Contract
IT
Hydrogen Group

Service Designer - Financial Services - Edinburgh Hydrogen's, Edinburgh based Client is looking for a Service Designer to focus on establishing best practice for designing services that meet the needs of the customer, whilst considering service provider capabilities. Utilising standard service design methodologies, you will ensure the successful transition of user-friendly, customer relevant services to the business. Key Responsibilities Reporting to Service Design & Transition Manager No performance management responsibility. Responsible for developing others within their own team but also...  more ->

06/08/2020 10:20:11
ASAP
JS-JN -082020-451606
Leicester, Leicestershire, UK
£400 - £500 per Day
Contract
IT
Harvey Nash

Service Delivery Manager contract in Leicester, 3 months, £400 - £500 per day For our client based in Leicester, we are looking for Service Delivery Manager to support the evolution of the Group IT Service function from the current state, towards an ITIL aligned model. Duties. Implement required ITIL principles in line with the overall strategy.. Create, maintain and enhance effective working relationships with all necessary parties.. Collaboratively ensure processes and behaviours are aligned across all locations.. Define & implement standard procedures for all activities.. Ensure that calls...  more ->

06/08/2020 13:30:40
JS-374978/001
London, UK
£375 - £450 per Day
Contract
IT
Access Computer Consulting Plc

Customer Experience Consultant - Contract - OUTSIDE IR35 I am looking for an experienced Customer Experience (CX) consultant for an initial 6 week contract to assist with the discovery phase. The contract is likely to be extended for a further 3/6 months. I am looking for someone to support the development of a digital go-to market strategy and operating model design, explore the use of digital channels across the customer experience and design a capability which helps optimise the existing operations. Previous experience as a CX specialist, involving the delivery of customer and market...  more ->

03/08/2020 15:03:23
August 2020
JS-16477/001
nottingham, derby, leicester, sheffield, chesterfield, UK
To £500 Day
Contract
IT
Cloud Decisions

Service/systems Automation + Integration Specialist Nottingham To £500 a day 1 month+ This role is for a managed IT services business looking for additional support in their service management function to provide automation + integration around systems, platforms and tooling for the IT services clients. With customers in the enterprise space (2-10k users), the role will require knowledge and experience of a number of key things including most of the following; - Scripting in Powershell and/or JSON - An understanding of API's for platform integration - Intelligent automation platforms ie: Blue...  more ->

06/08/2020 17:23:04
JSJE/LM/557759
Leeds, UK
£250 - £300 Per Day
Contract
IT
Fruition IT Resources Limited

Service Desk Team Leader-CONTRACT Location: Leeds City Centre Rate-£250-£300 per day Duration: 2 Months Service desk team lead, Helpdesk team lead, Help desk team lead, 2nd line team lead, 1st/2nd line team lead, Servicedesk Manager, Helpdesk Manager", Desktop Lead, Desktop Team Lead Fruition IT is partnering with a a well-established and stable organisation who are looking for a Service Desk Team Leader to lead their close knit team of 6 engineers. The Service Desk Team Leader takes responsibility for the delivery and management of all end user systems such as operating systems,...  more ->

07/08/2020 14:28:10
ASAP
JS-GK/SD/1048
Redhill, Surrey, UK
£45k to £55k
Permanent
IT
Lynx Recruitment Ltd

Service Desk Manager - Redhill - £45,000 to £55,000 Lynx Recruitment are currently working with a growing MSP in Surrey that require a Service Desk Manager to help support the continued growth and assist with the day to day running of the Service Desk. The successful candidate will possess excellent leadership skills but also be able to assist at a technical level with any queries that require escalation. You will be managing a small team of engineers and assisting with any major incidents that come in. Reporting directly to the Managing Director you will also be involved in the...  more ->

05/08/2020 17:42:34
ASAP
JSSDM - REDHILL
London, UK
£75k to £90k
Permanent
IT
Kite Human Capital Ltd

Service Support Manager - IT Helpdesk/Desktop Support - Financial Settlements - London My client, a leading London-based financial post trade business, require a Lead Service Support Manager to help manage the desktop/deskside support teams. This is a permanent position based in Canary Wharf, offering a salary range of between £75,000 and £90,000. This role has two direct reports, but you will take on a wide responsibility for considerable sized teams, both on and off shore. There is a strong management focus to this role, but you will need technical capability and understanding in order to...  more ->

06/08/2020 17:25:10
ASAP
JSKHCLSSMJG
London, UK
£45k - £55k per annum
Permanent
IT
Fuse Limited

Service Delivery Manager We have an excellent opportunity working for one of our key clients which we have partnered with for many years. This is a business we know very well and have successfully placed a number of key roles across the business. This is a well-known global brand (FTSE250) with a large presence in the UK. We have been tasked to find Service Delivery Manager to join an area of the business in relation to a major acquisition. The initial remit of the role will be to lead the review & implementation of a new service framework in collaboration with their IT supplier for the...  more ->

04/08/2020 16:45:09
ASAP
JS-SDM/LONDON
Malvern, UK
Permanent
IT, Military
Experis IT

Service Transition Manager Our client are experts in defence, aerospace, security and related markets. They draw on our extensive technical knowledge and intellectual property to provide the know-how and support to solve some of the world's most challenging problems. The organisation makes the critical difference to customers by providing unique approaches to problem solving with technological and scientific expertise to help customers protect and advance their vital interests. Why don't you join some of the world's finest scientific and technical minds and help make tomorrow work today? As...  more ->

06/08/2020 12:15:45
JS-BBBH125020
London, UK
£Competitive + Benefits
Permanent
Sales and Marketing
ARC IT Recruitment

Customer Success Manager Remote Working - some UK travel £Competitive Plus Benefits Customer Success Manager is required by a thriving software house. This role will see you working closely with clients to increase engagement, meet needs and positively impact the company's overall reputation while also boosting customer loyalty. This is a great opportunity to implement a brand new Customer Success Strategy. Key Responsibilities: Develop and maintain a Customer Success Strategy Develop an in-depth understanding of customers likes and dislikes in relation to products, then organise, analyse,...  more ->

05/08/2020 10:38:45
JS-RC7339
England, UK
Up to £45k per annum + car allowance of £4,800
Permanent
Engineering
Concept Resourcing

Field Service Delivery Manager Location: Northampton, Milton Keynes, Birmingham, Peterborough or surrounding areas. The Concept Service Delivery Manager will be the leader of our service teams. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and preparing our Service to meet the needs of our customers. We are looking to hire a dynamic, self-starting leader with the drive and passion run a service business and be a part of a revolutionary service to the UK Field Service Industry....  more ->

05/08/2020 09:54:29
ASAP
JS-BBBH34428
Middlesbrough, UK
£18kpa - £21kpa
Permanent
IT
83Zero Ltd

1st Line Technical/Customer Support - Permanent Salary: £18,000 - £21,000pa + 23 days Annual Leave*, 4% Pension Scheme, Health Care + Other Flexible Benefits Location: Middlesbrough Company Overview Our client who are a Digital Transformation and Software Development consultancy are seeking the skills and experience of a Technical/Customer Support specialist to join a brand new technical service team. Based in Middlesbrough this will be a permanent opportunity for someone who is seeking a career move with a company that are embarking on their largest transformation and growth to date . Role...  more ->

03/08/2020 07:00:45
ASAP
JSGS
Cardiff, Wales, UK
£130 per Day
Contract
IT
Specialist Computer Centres PLC

We are currently recruiting Service Desk Engineers to support our customer's remote Service Desk function. Due to the ongoing Covid-19 response this role will based remotely although their maybe requirements for ad-hoc onsite visits during the contract period. Technical Skills: Must have experience troubleshooting/escalating IT issues including but not limited to Windows OS, Remote Desktop (CItirx/VDI or similar), VPN's, Video Conferencing software, Voice and Audio software/hardware peripherals. Experience & Skills Previous experience working in a high volume IT Service Desk/Help Desk...  more ->

05/08/2020 10:33:11
ASAP
JSGJ/21686
Derby, UK
Up to £88.2 per Day
Contract
Finance, Customer Services
Lorien

We are currently looking for Service Desk Analysts to join this international banking organisations service desk team, to start on the 7th September for an initial 6 month contract (6 rolling contract thereafter). The successful candidates will provide technology related support and advice to resolve workplace related faults, incidents or requests from bank colleagues and suppliers. Working closely with the Technology teams they will deliver an efficient and effective service to resolve issues and requests in a timely and customer focused manner. Strong communication skills Previous customer...  more ->

03/08/2020 09:08:32
7/9/20
JS-50204439
City of London, UK
£40k - £45k per annum
Permanent
Finance, Customer Services
Pontoon

The role You will be responding to customer complaints with a focus on resolving their concerns in an empathetic, appropriate and timely manner. Demonstrating excellent communications skills and sharp Customer focus, you will help identify ways to reduce complaints by demonstrating an investigatory mind set, working collaboratively across the business, to investigate issues and communicate themes and learnings to improve the Customer Experience Responsibilities Respond to complaints both in writing and verbally, delivering excellent customer service at all times whilst managing reputation and...  more ->

07/08/2020 10:39:57
ASAP
JS-19070069
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