Essential Job Functions Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, Servers, and applications to meet business needs. Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action. Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure...  more ->