Performance & Planning Lead needed by global financial services company to to oversee all SLAs and KPIs, enhancing customers' experience and advancing the business metrics. The Performance & Planning Lead will: Take ownership of the performance and planning dataset for all client-specific business metrics and KPIs, encompassing Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management across various levels. Spearhead client SLA enhancement initiatives, providing regular updates to both internal and external stakeholders. Take responsibility for...  more ->