Helpdesk/End User Technology Analyst London, On-Site Up to £180 Inside IR35 3 months, scope to extend Main Responsibilities Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) - If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and...  more ->