Service Designer - Higher Education - Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service...  more ->

CRM Business Analyst - 12 month FTC - £50000 -£65000 per annum + Benefits Key Accountabilities Delivering business, IT systems and process analysis to improve organisational capability, acting as a key interface between business and technical teams. Determining the implications of proposed changes by eliciting, documenting and analysing business requirements. Working with Product Owner(s) to assess requirements against the broader strategic plan, operational priorities and wider impact. Maintaining requirement traceability accurately and transparently. Engaging closely with stakeholders to...  more ->