The service desk is responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. You will be responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. As a service desk analyst, you will interact with customers. At this level, you will perform tasks such as taking calls from customers and trying to resolve their queries, while...  more ->